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What is Patient Experience Certification? / What is Certified Patient Experience Professional (CPXP)?
- Patient Experience Certification is a designation achieved via the completion and passing of the Certified Patient Experience Professional (CPXP) examination.
- Certification is distinct from certificate programs, which are awarded for the completion of a defined set of coursework, such as our sister organization The Beryl Institute’s Certificate in Patient Experience Leadership.
- Certification is intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement. Applicants should have a minimum 3 years of professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they as a healthcare professional, consultant or patient and family member committed to experience excellence.
- The purpose of the CPXP examination is to assess whether a candidate has the knowledge necessary for competent practice as a certified patient experience professional, as defined by the Patient Experience Institute and in line with the mission of the PXI-CPXP Certification Program.
- By definition, a certified patient experience professional is a formal or informal leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences as defined by the patient, resident, and family in settings across the continuum of care.
- CPXP Certification is valid for three years from passing the examination and requires maintaining 30 hours of Patient Experience Continuing Education Credits (PXEs) over the three-year period or retaking the exam to maintain certification.
What is the difference in Certified Patient Experience Professional (CPXP) designation and the Certificate in Patient Experience Leadership offered by The Beryl Institute?
The Certificate in Patient Experience Leadership is a learning-based certificate awarded at the completion of the coursework and requirements associated with the 15 domains of the Patient Experience Body of knowledge. It if offered by The Beryl Institute. Completion of the certificate program is not a requirement in applying for certification.
Certified Patient Experience Professional (CPXP) designation is an exam-based professional certification that is earned by achieving a passing grade on the Certified Patient Experience Professional (CPXP) Exam. You must acquire 30 patient experience continuing education credits (PXEs) every 3 years to maintain your certification status.
How can I apply to take the CPXP Exam?
It is important to review the CPXP Handbook in its entirety before you begin the application process. Registration is an online process and instructions will be provided to establish log in credentials as a new applicant (“new user”). Please note: Members of The Beryl Institute should login with your member username and password to receive member pricing. All applications receive a full review process. Completing an application does not guarantee you will be approved to take the examination.
What are the requirements/fees for registration?
- Minimum 3 years of professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they a healthcare professional, consultant or patient and family member committed to experience excellence. If less than 3 years of professional experience: Completion of 30 Patient Experience Continuing Education Credits (PXEs) prior to submitting application for certification, which could include up to 10 hours of relevant CEs such as related CNE or CME approved courses. Review a full list of PXE Qualifying Activities.
- Application fee for certification consideration is $475
- Application fee includes a nonrefundable processing fee of $100 applied towards any incomplete application or if applicant does not meet the specified requirements
How can I access the Certified Patient Experience Professional (CPXP) Handbook?
The CPXP Handbook provides a comprehensive overview of the CPXP Examination process from application, to examination information, finding out examination results to recertification requirements. It is strongly suggested any applicant in the CPXP process review the handbook fully before starting the application process. You can access the CPXP Handbook below.
When is the CPXP Exam offered?
- The testing windows offered each year are in the months of April and October. Examinees may take the test during that entire month window dependent on availability in testing centers offering the exam.
- The application deadlines are as follows:
- April Testing Window – Regular application deadline February 19. Late application deadline February 28 (late fee associated).
- October Testing Window – Regular application deadline August 19. Late application deadline August 31 (late fee associated).
Where is the CPXP Exam offered?
The CPXP examination is conducted at secure testing centers operated by our testing partner, Scantron. Scantron offers close to 1,000 test center locations in over 700 cities in over 70 countries. <a href=”https://www.castleworldwide.com/cww/our-solutions/test-delivery/test-site-cities/” target=”_blank” rel=”noopener” data-mce-href=”https://www.castleworldwide.com/cww/our-solutions/test-delivery/test-site-cities/”>See the full list of testing locations</a>.
How can I prepare for the CPXP Certification Exam?/Does PXI offer prep materials?
A full overview of suggested preparation efforts including access to the full classification system outlining all domains and knowledge areas covered in the exam and a comprehensive reference guide identifying key sources used in authoring the exam can be accessed on our site here. In following strict exam development processes in line with formal accreditation, PXI cannot and does not plan to directly provide a preparation course.
Our sister organization, The Beryl Institute, now offers a CPXP Exam preparation workbook. Learn more about: CPXP Workbook: A Preparation Guide for the Certified Patient Experience Professional Examination.
PXI is excited to offer all current pending examinees access to an online work group through which individuals can connect, share learning and form study groups. This is automatically included in your application fee and once your application is approved individuals are provided access to this resource.
In addition, as a new certification, there is not a full practice examination examination available as the item bank of questions is still under development and in use for the actual exam process. As items are retired and new questions are developed some version of a practice examination will be considered. You can see sample questions on CPXP preparation page here.
For more general information please review the CPXP Handbook.
How can I recertify as a Certified Patient Experience Professional (CPXP)?
- To recertify as a CPXP, professionals must complete 30 PXEs, which could include up to 10 hours of relevant CEs such as related CNE or CME approved courses, in a three-year period from most recent date of certification. If less than 30 PXEs are completed, reexamination will be required.
- Qualifying activities and guidelines for PXEs can be found here.
- Recertification required completion of an application and a recertification fee of $275.
- A $50 late fee will be applied if expiration date is 2-3 months after recertification date.
- A $75 late fee will be applied if expiration date is 4-6 months after recertification date.
- A $100 late fee will be applied if expiration date is 6-12 months after recertification date.
- After 1 year of expiration, a full application must be submitted and successful completion of the CPXP Certification Exam is required for recertification. Current published fees will apply.
What are the most current CPXP certification exam statistics?
417 CPXP certification candidates tested and were eligible to receive scores in 2018.
321 candidates passed the exam, achieving the status of CPXP.
2018 pass rate = 78%
Since inception: 864 individuals now hold the designation of CPXP with an overall pass rate of 80%
Links to all of the tutorial videos hosted on the website can be found here.
How can I offer Patient Experience Continuing Education Credits (PXEs) through my organization or for my learning programs?
For the Patient Experience Continuing Education Credit (PXE) Application, ensure you are prepared to provide all required information, including presenter name(s), bios and educational information. Applications are submitted through an online process. All applications undergo a full review process. Completing an application does not guarantee you will be approved to offer PXEs. PXI does offer reciprocity approval for Conference’s who have been approved for nursing credits. Please contact us for more information firstname.lastname@example.org
Guide to Offering PXE credits
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How can I promote PXE credits for my event?