Well-Rounded: A Fresh Approach to Training Volunteers for Inpatient Service
Kristina B. Baggott, MBA, CAVS | Associate Vice President, Volunteer Services & Community Engagement, Augusta University and AU Health System
Vanessa White, MPA | Volunteer Services Program Manager, Augusta University
September 30, 2020 – 2:00-3:00 PM ET
This session will feature Augusta University Medical Center’s innovative approach to training inpatient hospital volunteers in a consistent, effective manner. The Well-Rounded program is a thorough, simulation based, patient support training that volunteers complete before they are assigned to an inpatient unit, making them better equipped to serve patients on all units and helping the nursing staff to be more confident in the abilities of the volunteers assigned to their areas.
After completing this training, volunteers are more empowered and confident in understanding and executing their service responsibilities, allowing them to provide the highest level of support in their assigned areas. The session will also highlight some of the key volunteer duties that are included during the Well-Rounded training proStacgram including: hourly rounding checklists, white board management, AIDET fundamentals, and fall prevention responsibilities. Attendees will walk away with a wealth of new training ideas that can be applied to their programs as well as some helpful volunteer training materials and duty checklists.
- Describe the innovative AU Medical Center volunteer inpatient training program, Well-rounded.
- Evaluate current inpatient training methods and share new ideas on how to make training more effective.
- Gain methods for implementing volunteer training checklists on inpatient units to increase nursing staff engagement and partnership.
PXE Credit: 1