Understanding and Advancing the Patient Experience at End of Life
Mike DeWitt, Manager, Patient Relations, Moffitt Cancer Center
Laura L. Jantz, Program Manager, Patient Experience, Service Excellence, St. Luke’s Health System
December 4, 2018 – 2:00-3:00 PM ET
Our population is aging. It is critical to engage patients and their loved ones in meaningful dialogue at the earliest possible point in their care continuum. In this didactic and experiential webinar, participants will learn what defines end of life, become familiar with a care continuum, and discover the impact of conversations before the crisis. Learners will empathically explore their own wishes for end of life in order to appreciate and respect others’ cultures and end-of-life wishes. Attendees will participate in guided simulations designed to alleviate the fear and anxiety over having conversations with patients and families about grim diagnoses and the journey ahead. Normalizing the dying experience, supporting loved ones, and accommodating familial and cultural precedent through this process clears the way for both patient and caregiver to be present and participate fully in the end-of-life experience.
- Recognize patient and loved ones need for support and guidance and practice appropriate, humane steps that prepare individuals for the future.
- Discover the language of loss and familiarize patients and loved ones with resources to navigate end of life.
- Incorporate patients and loved ones collective wisdom to improve future patient experiences.
- Give your loved ones the gift of knowing your wishes by completing and communicating one’s own end-of-life documents.
PXE Credits: 1 (Pending)