The Growing Role of Experience Leader
Jason A. Wolf, PhD, CPXP | President & CEO, The Beryl Institute
Alpa Vyas, Vice President, Patient Experience, Stanford Health Care
Dwight McBee, BSN, RN, CPXP | Chief Experience Officer, Temple University Hospital
Pam Guler, MHA, FACHE, CPXP, LSSMBB | Vice President/Chief Experience Officer, AdventHealth
Richard Evans, SVP and Chief Experience Officer, NewYork-Presbyterian
Susan Murphy, RN, BSN, MS | Chief Experience Officer, The University of Chicago Medicine
September 24, 2019 – 2:00-3:00 PM ET
The Growing Role of Experience Leader is focused on current and aspiring PX professionals and leaders. It will explore the origins of the role and the trends grounded in research to see how the role has evolved with the growth of the experience movement. Structural considerations such as what roles are part of experience efforts, what areas of the organization, and budget, as well as strategic focus and experience plans and targets and measures for both big and small organizations will be discussed. Though a panel of respected experience leaders, real data and practice will be brought to life and practical takeaways will help participants begin to tackle these opportunities in their own organization.
- Explore the role of Experience Leader in Healthcare today. What it is and what are its roots.
- Understand how Senior Experience Leaders sustain a focus on experience in their organizations today.
- Discuss experience structures, how they are established, what they include and how they have helped to achieve success.
- Explore greatest success and opportunities learned in the role and learn keys for addressing experience as an experience leader at any level.