Physician Shadowing as an Effective Tool for Communication Skill Building and Culture Change
Kelley Dillon, M.A. OD | Director-Physician Communication & Peer Support, Henry Ford Health System
Carol Bridges | Physician Communication Consultant, Henry Ford Health System
January 29, 2019 – 2:00-3:00 PM ET
This webinar will walk you through the practical but effective step-by-step Physician Shadowing Process. The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated. The process also allows physicians to receive feedback and coaching on communication best practices that are individualized for each provider’s specific communication style. A format for sharing aggregated shadow results in a large-group Department Summary Meeting will also be shared.
- Understand the steps of a physician shadow process that has been proved to yield positive patient experience results.
- Learn the communication best practices on the HFHS Shadow Checklist and how the checklist was validated.
- Discuss how a Physician Shadow Process can serve as a catalyst for department culture change and the cultural information that has been gleaned as a result of the shadow process.
PXE Credits: 1 (Pending)