Webinar–Innovating the Patient Experience (The Beryl Institute)

May 21, 2019 @ 2:00 pm – 3:00 pm
The Beryl Institute

May 21, 2019 – 2:00-3:00 PM ET

Join the winners of The Beryl Institute’s 2019 Innovation Awards for a discussion on how they improved experience for children of sick parents, created a unique team in an unusual place, fostered one healthcare professional’s vision for peer support and engaged a dynamic and powerful patient voice for meaningful change.

Baylor Scott & White Health
Cinda McDonald, Manager, Palliative Care Child Life Services

Maui Health System (Kaiser)
“Dexter” Janet Borrowman, Director, National Care Experience Department, Maui Health System (Kaiser)
Judey Miller, Kaiser Permanente Medical Center, Oakland, CA (Partners in Pink)
Marlene Zuehlsdorff, Kaiser Permanente Medical Center, Oakland, CA (Partners in Pink)

Holland Bloorview Kids Rehabilitation Hospital

Laura Oxenham-Murphy, Interim Director, Quality, Safety and Performance
Anne Arundel Medical Center
Monica Mewshaw, Patient and Family Centered Care Coordinator
Earl Shellner, Patient Family Advisor

Learning Objectives

  • Gain insights into 4 different approaches to using an innovative approach to improve patient/family experience.
  • Explore a variety of ways that the patient and family perspective can be utilized for improvement.
  • Identify options for piloting an innovation and, after proven success, facilitating its “spread” to other areas of care.
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