Webinar – Improving the Patient Experience during COVID-19 (The Beryl Institute)

June 23, 2020 @ 2:00 pm – 3:00 pm
The Beryl Institute

Improving the Patient Experience during COVID-19

Vanessa Mona, Director of Care Experience, Henry Ford Health System
Heather Hallett, RN MBA, VP Customer Success, SONIFI Health

June 23, 2020 – 2:00-3:00 PM ET

The COVID-19 pandemic is putting hospitals — and their patients — in unprecedented situations. Henry Ford Health System is focused on the patient experience, keeping patients comforted and well informed at this time of uncertainty. They are turning to digital tools to help patients and employees stay up to date on new policies and procedures, deliver encouraging messages from the community and enable virtual experiences, including a virtual therapy dog visit.

Learning Objectives

  • Discuss the importance of an accelerated digital transformation.
  • Discover how to help isolated patients feel connected.
  • Develop ways to help support clinicians who are part of direct patient care.

PXE Credit: 1


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