Enhancing Staff Engagement and Resiliency by Building a Culture of Respect
Rick Evans, Senior Vice-President and Chief Experience Officer, NewYork-Presbyterian Hospital
January 15, 2019 – 2:00-3:00 PM ET
Many healthcare organizations are grappling with the issues of employee engagement and resiliency along with efforts to improve the patient and family experience. Employee experience – particularly addressing the challenges and barriers staff face on a daily basis – is critical for any long term success. In 2016, NewYork-Presbyterian Hospital launched an effort to foster a “culture of respect” that addressed both how individuals and teams work together as well as took on some of the challenging “quality of life issues” that frustrate staff every day. The results have been promising – the improved metrics related to engagement, rising patient experience metrics along with a host of other benefits. This webinar will share what NewYork-Presbyterian Hospital learned and put in to practice.
- Examine the distinct domains of patient/family experience, employee experience and resiliency and how these issues can be addressed in an integrated way.
- Summarize specific interventions launched at NYP and leave with an action plan of how these interventions can implemented.
- Identify the key metrics for success that can be tracked and measured on an integrated “culture of respect” journey.
PXE Credits: 1 (Pending)