Embracing Consumerism by Bridging PFACs and Huddles to Improve Patient Satisfaction
Theresa J. Dionne, MA, CPXE | Patient Experience Consultant, Methodist Medical Group
Sondi L. Fiegel, MBA-HCM, RN, LSSGB | Director, Patient Care, Methodist Medical Group
Denise A. Johnson, MD, FAAFP | Patient Experience Physician Champion, Methodist Medical Group
February 25, 2020 – 2:00-3:00 PM ET
Methodist Medical Group is proud to share how the organization is improving patient satisfaction and team engagement measures through various approaches such as data driven patient experience training, as well as connecting findings from our Patient and Family Advisory Councils, and clinic team huddles. The presenters will share concepts of each approach, how these are connected, and demonstrate improvement results. Join this webinar to learn how your organization can improve patient satisfaction by performing these best practices with purpose, as well as a targeted focus.
- Discuss how to bridge consumerism and team-based practices by connecting education to PFAC findings and clinic team huddle actions to improve patient experience and employee engagement.
- Identify and connect PFAC patient-consumer topics and concerns towards patient experience incentives that drive improvement efforts and goals.
- Design purposeful clinic team huddles and follow up with recognition and reward methods that empower team members to enhance team dynamics to create a culture of learning and safety.