Jan Gnida CPXP, Senior Vice President of Research Operations, PRC
Erin Godden, CAHPS Communications Manager, PRC
August 27, 2019 – 2:00-3:00 PM ET
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Erin dedicate their time to understand existing programs, updates to current programs, and new developments to advance patient care. During this webcast, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Erin will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.
- Explain recent developments in key CAHPS programs.
- Discuss key components of the HCAHPS VBP program.
- Summarize current conversation about how to collect and use patient experience data.