CAHPS Round-Up 2020
Jan Gnida, CPXP, Senior Vice President of Research Operations, PRC
Andrea Paseka, Director, CAHPS Production, PRC
August 18, 2020 – 2:00-3:00 PM ET
The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Andrea dedicate their time to understanding existing programs, updates to current programs, and new developments to advance patient care. During this webinar, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Andrea will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.
- Summarize recent developments in key CAHPS programs.
- Identify key components of the HCAHPS VBP program.
- Explain current conversation about how to collect and use patient experience data.
PXE Credits: 1