Access for All: Equality in Healthcare Services Within Your Organization
Amy Crowe, Patient Advocacy Program Manager, Novant Health
September 26, 2019 – 2:00-3:00 PM ET
This webinar will cover what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It will focus specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities. Practical approaches that can be implemented within any hospital or practice to ensure you’re providing equal access to healthcare services for everyone. This includes policies to consider, aids and devices to have available, your language access plan and partnerships across the system that are important to success.
- Summarize what federal law requires of healthcare organizations to meet the needs of vulnerable populations.
- Discuss specific practices for compliance such as providing interpreter services, accommodating service animals, and more.
- Create an implementation plan for your organization to be compliant.