PXE–Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation (The Beryl Institute)

January 21, 2020 @ 2:00 pm – 3:00 pm
The Beryl Institute

Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation

Joel High, Performance Improvement Coach, pCare
Melissa Thornburg, Performance Improvement Coach, pCare

January 21, 2020 – 2:00-3:00 PM ET

Engaged employees are key to delivering an exceptional patient experience and positively impacting both clinical and financial outcomes. Research indicates employee appreciation leads to less turnover, more productivity, and increased commitment to tasks and patients, and also fosters intrinsic motivation in employees for the personal reward of performing well at work. However, the next step is inviting patients to recognize caregivers using point-of-care feedback to further establish an engaged, satisfied and productive workforce. In this webinar, we will review research and discuss strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.

Learning Objectives

  • Apply key aspects of employee recognition and appreciation to foster an engaged, satisfied, and highly productive workforce.
  • Leverage point-of-care patient feedback about caregivers to engage employees in providing an exceptional patient experience
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