The Compassion Crisis in Health Care: Making Your Mark Personally and Professionally
Wendy Leebov, Ed.D. | SVP, Program Development Language of Caring, a Branch of Planetree International
January 14, 2020 – 2:00-3:00 PM ET
Healthcare organizations are not exempt from what is now widely referred to as a global compassion crisis (Mazzarelli and Trzeciak, Compassionomics, 2019). In this webinar, the presenter shares how patient experience champions and strategists can launch an irrefutable case for pursuing compassionate communication as a breakthrough objective that will positively impact patient experience and outcomes, while also rejuvenating healthcare professionals by reconnecting them to their compassionate natures. The presenter will enact everyday encounters in which compassionate communication is in stark contrast to straightforward, task-oriented communication.
- Articulate a compelling case for pursuing compassion as a breakthrough objective with significant impact on patient experience and staff well-being.
- Communicate compassion in everyday encounters with patients, residents, families and coworkers.
- Engage your colleagues in five concrete, mind-bending activities that cultivate compassion.
PXE Credits: 1