Communication Training for the Opioid Crisis
Dr. Katie Neuendorf, Associate Program Director, Palliative Medicine, Cleveland Clinic
Dr. Amy Windover, Director, Center for Excellence in Healthcare Communication, Cleveland Clinic
November 19, 2019 – 2:00-3:00 PM ET
The complexity of pain treatment is often exacerbated by disparate goals and attitudes between patient and provider concerning the condition and treatment. To address this, the Cleveland Clinic’s Center for Excellence in Healthcare Communication created an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.
In this webinar, Dr. Katie Neuendorf and Dr. Amy Windover will review the outcomes of the communication training courses. Among other things, attendees will learn what participants found most valuable about the course, how boundary setting became an important concept and why the skills of empathy and listening are vital in pain and pain management conversations.
- Identify why Cleveland Clinic created a course for pain management conversations.
- Reflect on what was included in the communication course content.
- Review the outcomes of a communication training course for pain conversations.