PXE Approved Conference Offerings
2018 Conference’s Offering PXE Credits
**The following conferences are approved or pending approval to offer PXE credits in 2018
Are you attending a conference that you don’t see listed? Contact us at firstname.lastname@example.org
October 11, 2018 | San Francisco, California
Difficult interactions occur every day in healthcare, impeding care and generating dissatisfaction among patients and providers. Rather than characterizing patients themselves as “difficult”, it is far more productive to think of the relationship as challenging and focus on specific, evidence-based skills for addressing those challenges. IHC’s interactive courses help providers at every stage of their careers to reframe challenging interactions. Intentional practice with balanced feedback is the best way to change behaviors for more satisfying and productive interactions. IHC’s courses include small group practice opportunities with simulated patients, for unparalleled feedback. Practice cases are drawn from learners’ input. The full-day “Difficult” Clinician-Patient Relationships Workshop-PLUS program will be held Thursday October 11, 2018,in San Francisco, California.
IHC has been bringing communication skills training programs to provider organizations across North America since 1987. IHC courses are highly experiential and evidence-based, with intensive skills practice opportunities. IHC is accredited by ACCME, AAFP, ANCC (through a joint collaboration with the University of Pittsburgh School of Nursing), and the PX Institute. Visit us at http://healthcarecomm.org/.
PXE Credits: 6.25
What Patients Saying: Improving Quality, Safety, and the Patient Experience using Patient Comments
Chicago, IL | October 11-12, 2018
What patients say in their own words is increasingly being used for many purposes and getting results above and beyond simple patient survey ratings. Patient comments obtained through various sources (social media, open-ended survey questions, online rating sites, patient complaints, advisory councils, storytelling, etc.) add another dimension to improvement efforts in healthcare. This conference will feature research and national best practices about the wide variety of ways that the patients’ own words are being collected and used – and how these efforts can all be linked together in powerful ways.
- Public Reporting and the Transparency Movement – use of patient comments on websites to help consumers make decisions, improve care and attract market share.
- Using Patient Comments to Improve Care – AHRQ supported work to elicit patient narratives
- Complaint Management to improve patient experience and reduce legal risk
- Sorting Through Things – Artificial intelligence and natural language processing comes to analysis of patient comments
- Improving Care Delivery – through experience-based co-design (EBCD)
PXE Credits: 12.25
For healthcare providers, one of the most significant transformations ushered in by the Affordable Care Act is the financial incentive to shift from traditional profit-driven models to be more acutely focused on patient satisfaction. At the same time, patient expectations have also evolved and they are no longer okay with being passive recipients of care. They are more engaged in their own treatment options, more likely to do their own research and increasingly expect to be able to interact with their healthcare providers in the same ways they do with commercial brands.
All this has greatly affected the way hospitals and healthcare networks approach the way they deliver care. Staying competitive has never been more critical. Next Generation Patient Experience brings together senior level PX executives from across the spectrum care, all of whom are tasked with overseeing their organization’s patient experience strategy.
After months of research, the event will tackle top PX challenges including how to:
- Meet the heightened expectations of today’s empowered patient
- Shift to a patient and family-centered culture
- Engage clinical and non-clinical staff in your PX strategy
- Achieve a single view of the patient
- Create patient and family advocates
PXE Credits: 12
Due to Hurricane Florence, this has been postponed! Please check back for updated dates.
Carolinas Society for Healthcare Consumer Advocacy
Patient Experience: Caring in Unison, Healing in Harmony 36th Annual Conference
September 19-21, 2018|Kingston Plantation Resort Embassy Suites
Myrtle Beach, South Carolina
PXE Credits: 10
2018 Past Conferences
Press Ganey Patient Experience Executive Leadership Summit
Boston, MA | September 27-28, 2018
Press Ganey’s 4th Annual Patient Experience Executive Leadership Summit is an invitation-only forum designed for executives who are developing and implementing strategies to transform the safety, quality and experience of care at their organization. During interactive sessions, attendees will engage with executives from top-performing hospitals and health systems to address industry trends and critical issues facing today’s patient experience leaders. Join us as we seek to define a vision of excellence for the delivery of patient-and family-centered care.
PXE Credits: 9
GCC Patient Experience Summit
Abu Dhabi, United Arab Emirates | September 18-19, 2018
Aligning operational technology with the organization’ s goals to deliver enhanced patient experience.
–How hospitals can provide outstanding services and world class clinical experience to the patients.
–Leveraging advanced technologies to develop the facilities and services that meets the patients expectations.
–Enhanced patient engagement by educating them to ensure the nation’s citizens are healthy and proactive towards their health.
–Delivering greater predictability and flexibility in patient’s health-care financial experience by increasing efficiency in the health-care providers operating expenses.
PXE Credits: 9
September 13 – 14, 2018 | Boston, MA | Boston Marriott Copley Place
PERSONALIZE THE PATIENT EXPERIENCE TO DRIVE BETTER OUTCOMES AND CONSUMER LOYALTY
Connections move health forward.
Join us September 2018 as industry experts from hospitals, health systems, health plans, and patient advocacy groups convene to share their experiences, innovations, and best practices in patient engagement.
PXE Credits: 11
August 26–28, 2018 | San Diego, CA
24th Annual NRC Health Symposium
For the first time, NRC Health is bringing together healthcare leaders and experts across the organization to foster a deeper conversation about where healthcare is and where it’s going.
- Uncover crucial insights
Learn what draws patients and consumers to your organization—and what keeps them loyal to your brand.
- Learn from your peers
Dynamic presentations and thoughtful discussion will generate actionable insights that you can bring back to your organization.
- Raise the bar
With a deeper understanding of your patients’ and consumers’ expectations, you can position your organization to exceed them.
PXE Credits: 11
July 17-20, 2018
Disney’s Beach & Yacht Club in Orlando
A healthcare conference experience re-imagined
RL Palooza isn’t your typical conference. With inspiring keynotes, immersive education sessions, networking opportunities (and, of course, a few surprises) this is sure to be the most magical year yet! Join your RL peers for four days of collaboration, training and learning to give you the skills and inspiration you need to get the most out of your RL software.
PXE Credits: 14
The ENRICH course teaches key communication, team-building and leadership skills to aid clinicians and administrators in conducting both everyday and challenging conversations in a more effective manner. These skills are key to improving patient and clinician experience and building healthier and stronger teams and organizations. ENRICH participants will learn, practice, and receive feedback on communication skills in interactive workshop sessions and small personal awareness groups led by seasoned AACH faculty.
- Improving Patient Experience with Relationship-centered Communication Skills
- Coaching and Feedback through Relationship, Reflection and Intentional Change
- Communication Skills for Effective Conflict Engagement
- Fostering Resilience
- Culture, Diversity, and Hierarchy
PXE Credits: 6
PHILADELPHIA | May 15-16
CHICAGO | May 22-23
LOS ANGELES | June 6-7
The Symposium is a one and a half-day event with 15 educational sessions to choose from, all led by Press Ganey thought leaders and other industry experts. You will be able to customize the agenda to select sessions that align with your departmental priorities and focus areas, with the goal of bringing back new ideas, best practices and specific tactics to help us tackle Patient Experience.
PXE Credits: 9
June 11-13, 2018 • Baltimore Marriott Waterfront • Baltimore, MD
The 8th International Conference on Patient- and Family-Centered Care: Promoting Health Equity and Reducing Disparities
Those who work tirelessly to improve the safety and quality of health care will come together to share their expertise in fostering genuine partnerships among patients, families, health care professionals, researchers, and policy makers.
The 8th International Conference will provide inspiring examples of innovation in patient- and family-centered care at the direct care level as well as the organizational, community, regional, and national levels. Presentations and posters from hospitals, primary care and other ambulatory settings, community-based programs, public health and mental health agencies, patient- and family-led organizations, research institutes, and schools of medicine, nursing, and other health and helping professions will be featured.
Join us and your peers in Baltimore.
PXE Credits: 16.5
May 20-22, 2018 • Wild Dunes Resort • Isle of Palms, South Carolina
The 2018 Excellence in Healthcare Conference is headed to the beach for your next patient experience May 20 – May 22, 2018 in Charleston, South Carolina. Join us on a voyage of discovery to Refresh, Refocus and Recharge, as we navigate the north, south, east and west of patient experience.
PXE Credits: 11.5
Registration ends on May 7, 2018.
April 16-18, 2018 • Hyatt Regency Chicago • Chicago, Illinois
Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.
PXE Credits: 9.5
April 22, 2018 • Sawgrass Marriott • Ponte Vedra, Florida • 8:30 am-4;30 pm
NICU Leadership Forum The Experience is Everything
We understand that patient experience (PX) is not just the new buzzword in healthcare, it’s the number one priority of hospital CEOs. In this pre-conference session, we will cover topics like leadership buy-in to PX, employee engagement, communication and establishing processes for improved PX. There will be time to brainstorm challenges, share best practices and network. Lunch provided, breakfast on your own.
PXE Credits: 6
- Describe the connection between patient experience and excellent patient care
- Identify new ways to utilize CICARE in everyday work
- Explain the impact of interprofessional collaboration to the patient experience
- Draw the correlation between employee engagement and improved patient outcomes
April 30, 2018 • 1000 Alameda St, Los Angeles, CA 90012 • 10 a.m. – 5 p.m.
Please join us for the USC Choi Family Patient-Centered Care Symposium: Delivering on the Person-Centered Care Promise. The program will include keynote speaker Jason A. Wolf, PhD, CPXP, President, The Beryl Institute.
- Learn about best practices and innovative ideas to focus on the person, not just the patient.
- Network with patients and caregivers to share and advance the conversation.
- Engage in activities and tools to further your journey towards person-centered care.
Come and be inspired by speakers who share their experiences and knowledge to further your commitment to person-centered care. The USC Choi Family Endowment supports this symposium.
There is no charge for this Symposium as it is supported by the USC Choi Family Endowment for Patient and Family Centered Care. Lunch will be provided.
PXE Credits: 5
May 6-8, 2018 • The Revere Hotel Boston Common • Boston, MA
You will leave this event with the knowledge you need to implement best practices to see measurable increases in the patient experience in your healthcare setting.
Learn from peers and emerging hospital-based leaders. Find answers and solutions to help meet your patient experience improvement goals.
STAY AHEAD OF THE TRENDS
What industry trends have you missed or not yet heard about? Understand if reaching and maintaining five-star status is really feasible. Learn how any changes to HCAHPS will improve or hurt quality-rating outcomes. Understand the new trends in facility design. Discover the new and unprecedented innovations that help connect patients and their practitioners in deep and profound ways.
LOOK INTO THE FUTURE
Technological advancements, innovative disruptions and new facility designs are shaping the future of healthcare and how the patient experience is measured. Talk to entrepreneurial innovators and healthcare pioneers who are spurring on leading ground-breaking changes and improvements.
Use code PXI to save $100 on your registration
PXE Credits: 16
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