What is a Certified Patient Experience Professional (CPXP) Certification?
- By definition, a certified patient experience professional (CPXP) is a formal or informal leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences as defined by the patient, resident, and family in settings across the continuum of care.
- CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement. Applicants should have a minimum 3 years of professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they as a healthcare professional, including, but not limited to patient experience leaders, executives, physicians, nurses, ancillary services and other non-clinical support roles, consultants or patient and family members committed to experience excellence.
- CPXP certification demonstrates clear qualifications to senior leaders, colleagues, and the industry. In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.
- Certification development has followed a rigorous and standardized process, engaging the voices of hundreds of members of the global patient experience community. The process adheres to the Standards for Education and Psychological Testing (AERA, APA, & NCME, 2014) and Standards for the Accreditation of Certification Programs (NCCA, 2014).