This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits. If you would like to offer PXE credits for your upcoming event, contact us at firstname.lastname@example.org.
Creating a Culture of Caring
Rana L. Awdish, MD, FCCP | Director of the Pulmonary Hypertension Program and Critical Care Physician, Henry Ford Hospital | Medical Director of Care Experience, Henry Ford Health System
December 18, 2018, 2:00-3:00 PM ET
Creating a Culture of Caring will describe Dr. Awdish’s personal transformation from critical care physician to critically ill patient and describe how the events surrounding her near death changed her understanding of the culture of medicine and lead her to alter the course of her institution. Focusing on Physician communication training, onboarding practices for all employees, and a culture of caring, she will illuminate the path towards creating a more resilient culture for everyone involved in health care.
- Describe the ecosystem of medical training and practice and the way it compromises empathy and compassion.
- Illustrate how on-boarding can be used to define purpose for new employees and create a culture of caring.
- Recognize the barriers to implementing institutional change and empowering individuals.
- Identify practices that will engage providers and leaders in promoting development of resilient systems.
PXE Credit: 1 (Pending)
Enhancing Staff Engagement and Resiliency by Building a Culture of Respect
Rick Evans, Senior Vice-President and Chief Experience Officer, NewYork-Presbyterian Hospital
January 15, 2019 – 2:00-3:00 PM ET
Many healthcare organizations are grappling with the issues of employee engagement and resiliency along with efforts to improve the patient and family experience. Employee experience – particularly addressing the challenges and barriers staff face on a daily basis – is critical for any long term success. In 2016, NewYork-Presbyterian Hospital launched an effort to foster a “culture of respect” that addressed both how individuals and teams work together as well as took on some of the challenging “quality of life issues” that frustrate staff every day. The results have been promising – the improved metrics related to engagement, rising patient experience metrics along with a host of other benefits. This webinar will share what NewYork-Presbyterian Hospital learned and put in to practice.
- Examine the distinct domains of patient/family experience, employee experience and resiliency and how these issues can be addressed in an integrated way.
- Summarize specific interventions launched at NYP and leave with an action plan of how these interventions can implemented.
- Identify the key metrics for success that can be tracked and measured on an integrated “culture of respect” journey.
PXE Credits: 1 (Pending)
Physician Shadowing as an Effective Tool for Communication Skill Building and Culture Change
Kelley Dillon, M.A. OD | Director-Physician Communication & Peer Support, Henry Ford Health System
Carol Bridges | Physician Communication Consultant, Henry Ford Health System
January 29, 2019 – 2:00-3:00 PM ET
This webinar will walk you through the practical but effective step-by-step Physician Shadowing Process. The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated. The process also allows physicians to receive feedback and coaching on communication best practices that are individualized for each provider’s specific communication style. A format for sharing aggregated shadow results in a large-group Department Summary Meeting will also be shared.
- Understand the steps of a physician shadow process that has been proved to yield positive patient experience results.
- Learn the communication best practices on the HFHS Shadow Checklist and how the checklist was validated.
- Discuss how a Physician Shadow Process can serve as a catalyst for department culture change and the cultural information that has been gleaned as a result of the shadow process.
PXE Credits: 1 (Pending)
Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.
Patient Experience Conference 2019 is designed for leaders and practitioners who are improving the patient experience with roles in such areas as:
- Physician/Nurse Leadership
Patient and Family Advocacy
- Clinical Education/Staff Development
- Patient and Family Advisors
Benefits of Attending
In addition to enjoying inspiring keynotes and networking with other patient experience leaders, participants have the opportunity to customize their learning experience by selecting from breakout sessions focused on different areas of patient experience improvement.
- Take away proven practices from numerous healthcare settings that you can apply in your own facilities
- Make lasting connections with peers dedicated to improving the patient experience and build a support network as you tackle this critical issue
- Take an important step in ensuring that patient experience is not only part of your quality and service agenda, but also is a key business strategy for your organization
- Discover new ways to exemplify patient experience excellence
PXE Credits (Pending)
May 31 – June 2, 2019 | Pittsburgh, PA
Wyndham Grand Pittsburgh Downtown
ENRICH is an intensive, learner-centered course that teaches key communication, team-building and leadership skills to clinicians and healthcare administrators. These skills are key to improving the patient-clinician experience and building stronger healthcare teams and organizations.
What you will learn & practice:
- How to demonstrate relationship-centered communication skills in difficult conversations with patients and colleagues
- How to use personal awareness skills and reflective practices to stay in connection with others in the face of differences
- How to effectively address organizational factors that undermine relationship-centered care
PXE Credits: Pending