PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Jan
21
Tue
2020
PXE–Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation (The Beryl Institute)
Jan 21 @ 2:00 pm – 3:00 pm

Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation

Joel High, Performance Improvement Coach, pCare
Melissa Thornburg, Performance Improvement Coach, pCare

January 21, 2020 – 2:00-3:00 PM ET

Engaged employees are key to delivering an exceptional patient experience and positively impacting both clinical and financial outcomes. Research indicates employee appreciation leads to less turnover, more productivity, and increased commitment to tasks and patients, and also fosters intrinsic motivation in employees for the personal reward of performing well at work. However, the next step is inviting patients to recognize caregivers using point-of-care feedback to further establish an engaged, satisfied and productive workforce. In this webinar, we will review research and discuss strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.

Learning Objectives

  • Apply key aspects of employee recognition and appreciation to foster an engaged, satisfied, and highly productive workforce.
  • Leverage point-of-care patient feedback about caregivers to engage employees in providing an exceptional patient experience
Jan
28
Tue
2020
PXE–Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts (The Beryl Institute)
Jan 28 @ 2:00 pm – 3:00 pm

Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts

Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System
Heather Slutzky, MLS, CPXP | Director, Patient Experience, Northeast Georgia Health system

January 28, 2020 – 2:00-3:00 PM ET

Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders.

Learning Objectives

  • Identify what you want and need in your cultural trainers.
  •  Develop an audition process for trainers that promotes growth and excitement.
  • Collaborate with organization leaders to ensure long term availability of trainers.
Feb
4
Tue
2020
Conference–Pediatric Urgent Care Conference (PM Pediatrics)
Feb 4 – Feb 7 all-day

Join us in sunny and warm Los Angeles February 4th & 5th for two full days devoted to improving Patient Experience (PX), and leadership, for you or your organization at the 5th annual Pediatric Urgent Care Conference! Don’t work in Pediatric Urgent Care?  No problem – both days will feature experts from both the Pediatric Hospital and Urgent Care space and we’ll be discussing best practices, strategies, and innovative ways, through interactive lectures and workshops, to help improve your individual or organizational approach to PX or leadership!  For those who carry the CPXP credential, there will be a potential for 11.5 PXE’s between the two days! Click here to see the schedule or click here to jump right to the registration page for PUCC 2020 (individual rates available for PX and/or leadership days!)!  Interested in attending with a group of colleagues? email jdupuis@pmpediatrics.com and we can easily pull together a group rate!

 

Here are the links:

 

PUCC Website Link:https://www.pucconference.com/

Registration Link: https://www.pucconference.com/conference-registration/

Schedule Link: https://www.pucconference.com/schedule/

PXE–Staying STEADY: A Model for Resiliency (The Beryl Institute)
Feb 4 @ 2:00 pm – 3:00 pm

Staying STEADY: A Model for Resiliency

Audrey Cortez MSN, RN, CPXP | Director of Patient Experience, Peterson Health

February 4, 2020 – 2:00-3:00 PM ET

This webinar will feature solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care. Leaders will hear about specific tools to better support staff as they navigate changes in healthcare organizations. The STEADY (Stories, Turn around thoughts, Empathize, Avoid judgement, Don’t take ANYTHING personally, and You, what you do matters) model will be described, discussing the specific tools of the model, as well as ways leaders can guide staff and providers in using the model to create less stress and find more personal fulfillment in their professional lives.

Learning Objectives

  • Describe the STEADY model for resiliency and apply the specific tools in the model.
  • Evaluate their personal levels of stress and burnout and describe physical and emotional effects of stress and burnout.
  • Explain the leader support model of RAISE and apply the specific tools involved in the model.
Feb
6
Thu
2020
Feb 6 @ 2:00 pm – 3:00 pm

Healthcare is Changing. Why Aren’t Your Patient Experience Scores?

Stacy Bolger, VP, Employee Experience, MaritzCX
Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX

February 6, 2020 – 2:00-3:00 PM ET

In just a few short years, technology and innovation have fundamentally changed how people interact with—and what they expect from—healthcare organizations. Yet many healthcare organizations continue to approach patient experience measurement and improvement initiatives the same way as in the past, leading to little progress. This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.

Learning Objectives

  • Explain common reasons patient experience scores remain stagnant.
  • Identify employee initiatives that can help move the patient experience needle.
  • Discover three best practices from well-known brands in other industries that can be translated to healthcare
Feb
12
Wed
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
Feb 12 @ 12:00 pm – 12:45 pm

 

Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

 

May
13
Wed
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
May 13 @ 12:00 pm – 1:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jun
10
Wed
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
Jun 10 @ 12:00 pm – 1:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.