This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits. If you would like to offer PXE credits for your upcoming event, contact us at firstname.lastname@example.org.
Communication: “The Main Domain” of HCAHPS
Patricia A. Bradley, Senior Director of Patient Experience,North Kansas City Hospital
February 19, 2019 – 2:00-3:00 PM ET
Ask any patient what is the most important aspect of their care, and they will say communication from their care givers. In a health care climate with many uncontrollable variables, the one thing we do control is how we communicate with our patients and their families. This presentation outlines an organization’s journey to embrace the need for more compassion and empathy in our communication. This presentation shares content to help you achieve an organizational shift in culture. The keys to success that will be presented:
- Change begins with Senior Leadership; support, training, expectations and accountability.
- Strategic organizational launch for all employees; purpose, skill building, inspiration, practice, mastery of content, and application of skills.
- Performance coaching; creating an atmosphere where peer feedback is integral to the success of the organization
- Leading your organization; how you take the lead, support the organization and own the initiative.
- Outline an effective strategy to achieve/ sustain improvement in HCAHPS domains, by using an organizational wide approach to improve communication.
- Identify concrete tactics for engaging and supporting organizational leaders through a strategic communication focused initiative, that includes accountability for measurable results.
- Summarize the five success factors that are key to short-term and long-term performance improvement.
PXE Credit: 1
LGBT Cultural Competence in Healthcare – Creating a Welcoming Environment
Shannon Patterson, Director of Patient Experience, NewYork-Presbyterian Brooklyn Methodist Hospital
Finn Brigham, Director of Project Management, Callen-Lorde Community Health Center
February 26, 2019 – 2:00-3:00 PM ET
This webinar will focus on patient-centered ways to ensure your health center is sensitive to the needs of your lesbian, gay, bisexual, and transgender (LGBT) patients, visitors and staff. As we begin to understand the complex health needs of the LGB and especially T community it is important to ensure we are competent in LGBT health. This webinar will describe LGBT terminology, explain the unique healthcare needs of this community and give you concrete ways to improve your health center’s LGBT cultural competency. In addition providers and patient advisors will hear effective best practices on how to implement these competencies on a large scale, from an organization recently designated as a leader in LGBTQ healthcare equality by the Human Rights Campaign Foundation.
- Summarize LGBTQ history, definitions and terminology.
- Discuss LGBTQ-specific health concerns and barriers to care.
- Discover strategies for creating a welcoming environment for LGBTQ patients, visitors and staff.
PXE Credit: 1
|Culture of Safety: Does Your Patient Have a Voice?
Jason Fish, MD, MSHS, MS-MAS | Assoc. VP – Quality and Safety (Ambulatory), UT Southwestern Medical Center
March 5, 2019 – 2:00-3:00 PM ET
Imagine unlocking your organization’s potential by knowing the true culture of safety through the eyes of the patient or caregiver. Consider how capturing that knowledge could inform a journey of patient engagement, performance improvement and cultural transformation. Solutions to safety concerns in the healthcare environment depend on building effective partnerships and harnessing the underutilized power of our patients and families. Webinar participants will learn practical strategies and tactics used in the selection, co-design, and deployment of a face-to-face ‘Voice of the Patient’ safety assessment of their organization’s culture of safety.
PXE Credit: 1
Engaging Peer Mentors to Support Patients and Families in Transition
Marie McNaughton CPXP, Family and Youth Engagement Coordinator, Alberta Children’s Hospital
Deborah Thul, Adolescent Transition Coordinator, Alberta Children’s Hospital
Adam Watson, Peer Mentor, Alberta Children’s Hospital
March 12 – 2:00-3:00 PM ET
It helps to talk to someone who’s been there. This webinar will discuss the use of volunteer peer mentors to support patients and families going through youth care transitions at the Alberta Children’s Hospital. It will highlight the framework developed for training and supporting peer mentors to do one to one connections. It will also describe the development of a peer led workshop “Teens Talk Transitions” designed to help prepare youth and their families for the transition from pediatric to adult care.
- Explain the value of peer to peer connections to support patients and families as they experience transitions in the healthcare system.
- Discover the approaches to connect patients and families to mentors who have experience with what they are going through.
- Identify the benefits and challenges to develop an effective peer mentor program.
PXE Credit: 1
Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.
Patient Experience Conference 2019 is designed for leaders and practitioners who are improving the patient experience with roles in such areas as:
- Physician/Nurse Leadership
Patient and Family Advocacy
- Clinical Education/Staff Development
- Patient and Family Advisors
Benefits of Attending
In addition to enjoying inspiring keynotes and networking with other patient experience leaders, participants have the opportunity to customize their learning experience by selecting from breakout sessions focused on different areas of patient experience improvement.
- Take away proven practices from numerous healthcare settings that you can apply in your own facilities
- Make lasting connections with peers dedicated to improving the patient experience and build a support network as you tackle this critical issue
- Take an important step in ensuring that patient experience is not only part of your quality and service agenda, but also is a key business strategy for your organization
- Discover new ways to exemplify patient experience excellence
PXE Credits (Pending)
Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement
Amanda J. Conley | Chaplain, Ohio State University Wexner Medical Center
Cathy L. Disher | Chaplain, Critical Care, OSUCCC James, Ohio State University Wexner Medical Center
April 30, 2019 – 2:00-3:00 PM ET
This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul. Clinical providers and hospital staff experience daily emotional and physical stress as they care for very sick patients and their families in high pressure situations. This cumulative and unrelieved stress can leave staff feeling depleted, fatigued, and at risk for burnout. These factors negatively impact staff engagement and the ability of staff to deliver compassionate care to patients. Two Chaplains from Ohio State University Wexner Medical Center will share Tea for the Soul program details and outcomes, as well as positive feedback from participating staff, providers, nursing and other medical center leaders who are ongoing champions of this program. In less than two years, this initiative has had remarkable impact in mitigating the stress of clinical staff, developing connected interdisciplinary relationships, and increasing staff’s perception that the organization values them.
- Describe the purpose and methodology of the Tea for the Soul initiative for staff support.
- Identify three key elements of the Tea for the Soul experience that enhance staff resiliency and staff engagement.
- Explain the impact of this support program for increased staff resilience and satisfaction, as well as increased empathy and compassion for patients.
May 31 – June 2, 2019 | Pittsburgh, PA
Wyndham Grand Pittsburgh Downtown
ENRICH is an intensive, learner-centered course that teaches key communication, team-building and leadership skills to clinicians and healthcare administrators. These skills are key to improving the patient-clinician experience and building stronger healthcare teams and organizations.
What you will learn & practice:
- How to demonstrate relationship-centered communication skills in difficult conversations with patients and colleagues
- How to use personal awareness skills and reflective practices to stay in connection with others in the face of differences
- How to effectively address organizational factors that undermine relationship-centered care
PXE Credits: Pending