PXE Approved Stamp


This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Conference–WRIHC 2020 (Studer Group)
Aug 11 – Aug 12 all-day

Now, more than ever, it is time to celebrate What’s Right in Health Care®. Inspiration, connection to purpose, and resilience are key during this unprecedented time. To continue to provide you an opportunity to connect, learn and rejuvenate, we are excited to host What’s Right in Health Care® virtually this year. We invite you to join us to be inspired by the results others are achieving, share best practices and identify key takeaways to make lasting change in your organization.

Our virtual program will include several key components:

  • Two, half day sessions, August 11-12, where you can join keynotes and discussions live that share actionable takeaways to transform your organization along with lessons learned from the COVID-19 pandemic.
  • A full library of on-demand resources including discussions lead by healthcare organizations, learning resources and stories of inspiration
  • Content will be available for 60 days and completion of all available sessions – both live and on-demand – can earn up to 20 CE credits. More information regarding CE credits is available below.
Webinar–The Keys to Staying Positive During a Crisis (The Beryl Institute)
Aug 11 @ 6:00 pm – 7:00 pm

The Keys to Staying Positive During a Crisis

Shola Richards, Best-Selling Author and Workplace Strategist

August 11, 2020 – 6:00-7:00 PM ET

We are in the middle of a crisis. A deadly pandemic is barreling through the world, and it has created several complex challenges that we now have to navigate. Those challenges exist at work, at home, now, and in the foreseeable future. While all of this is true, it is possible to not only thrive in the face of this new normal, but we can also become unstoppable as well. In this highly-practical webinar, facilitated by best-selling author Shola Richards, you will learn the key strategies that will create positive outcomes for you and for others, now and in the future. If you are looking for an inspiring and actionable webinar to help you to navigate the current uncertainty, look no further.

Learning Objectives

  • Identify the four keys to creating and maintaining a positive mindset, regardless of the circumstances.
  • Apply the aforementioned “four keys” to any challenge that you are currently facing (professionally, personally, or otherwise).
  • Create an accountability plan for your newly-created commitments, and identify how your plan will sustain your positive mindset long after the worst of the pandemic and the current civil unrest is over.

PXE Credit: 1

Webinar NON-PXE–CPXP Informational webinar
Aug 12 @ 1:00 pm – 1:45 pm


Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.


Webinar–If You Build It, They Will Come (The Beryl Institute)
Aug 12 @ 2:00 pm – 3:00 pm

If You Build It, They Will Come

Jennifer Loew, Director-Volunteer Services, Mayo Clinic Health System in Eau Claire, WI

August 12, 2020 – 2:00-3:00 PM ET

Join this webinar to discover the importance of being intentional and organized when developing your volunteer program. The success of your recruitment and retention plan is contingent upon it; from onboarding and communication to meaningful positions and recognition.

Learning Objectives

  • Build an organized and Intentional Volunteer Program.
  • Develop an effective onboarding Process.
  • Enhance relationships with volunteers and colleague.

PXE Credits: 1 

Webinar–CAHPS Round-Up 2020 (The Beryl Institute)
Aug 18 @ 2:00 pm – 3:00 pm

CAHPS Round-Up 2020

Jan Gnida, CPXP, Senior Vice President of Research Operations, PRC
Andrea Paseka, Director, CAHPS Production, PRC

August 18, 2020 – 2:00-3:00 PM ET

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Andrea dedicate their time to understanding existing programs, updates to current programs, and new developments to advance patient care. During this webinar, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Andrea will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.

Learning Objectives

  • Summarize recent developments in key CAHPS programs.
  • Identify key components of the HCAHPS VBP program.
  • Explain current conversation about how to collect and use patient experience data.

PXE Credits: 1

Conference–NRC Health Symposium Understanding in Focus
Aug 24 – Aug 25 all-day



During the virtual 26th Annual NRC Health Symposium, healthcare professionals will celebrate strides in service and deepen their connection to the patients and customers they serve. High-performing organizations spanning the entire continuum of care will articulate a vision for the future of the industry—a vision that brings human understanding into focus.

The Symposium will provide you with a host of actionable ideas for personalizing care, building a consumer-ready organization, and securing authentic loyalty from your customers.


Sep 1 @ 2:00 pm – 3:00 pm
Elevating the Unimaginable Experience: A Multidisciplinary Initiative to Improve Pediatric End-of-Life Care

Jessika Boles, PhD, CC | Child Life Team Lead, Monroe Carell Jr. Children’s Hospital at Vanderbilt
Annie Duplechain, MEd | Graduate Research Assistant, Vanderbilt University
Camille Fraser, MS, CCL | Certified Child Life Specialist, Monroe Carell Jr. Children’s Hospital at Vanderbilt
Maile Jones, MEd, CIMI | Graduate Research Coordinator, Vanderbilt University

September 1, 2020 – 2:00-3:00 PM ET

Millions of children die each year – most of whom are touched by healthcare providers in traditional hospital settings or home-health agencies. This webinar reviews current findings on the experiences of bereaved families, positioned alongside institutional practices, reported by healthcare providers. Participants will explore the development of a hospital-wide bereavement committee to implement and improve end-of-life services in a pediatric hospital, in collaboration with hospital leadership, front line staff, bereaved parents, and community partners. Lastly, attendees will review the achievements of this committee while highlighting the importance of collaboration between bereaved families and providers to positively impact the patient experience.

Learning Objectives

  • Appraise current research on the experiences of bereaved families and bereaved service provision in pediatric hospital settings.
  • Recognize the application of best practices in the development of a hospital wide, multidisciplinary bereavement committee.
  • Articulate improvements to pediatric bereavement care as demonstrated through a multidisciplinary initiative.

PXE Credits: 1

Webinar–Well-Rounded: A Fresh Approach to Training Volunteers for Inpatient Service (The Beryl Institute)
Sep 30 @ 2:00 pm – 3:00 pm

Well-Rounded: A Fresh Approach to Training Volunteers for Inpatient Service

Kristina B. Baggott, MBA, CAVS | Associate Vice President, Volunteer Services & Community Engagement, Augusta University and AU Health System
Vanessa White, MPA | Volunteer Services Program Manager, Augusta University

September 30, 2020 – 2:00-3:00 PM ET

This session will feature Augusta University Medical Center’s innovative approach to training inpatient hospital volunteers in a consistent, effective manner. The Well-Rounded program is a thorough, simulation based, patient support training that volunteers complete before they are assigned to an inpatient unit, making them better equipped to serve patients on all units and helping the nursing staff to be more confident in the abilities of the volunteers assigned to their areas.

After completing this training, volunteers are more empowered and confident in understanding and executing their service responsibilities, allowing them to provide the highest level of support in their assigned areas. The session will also highlight some of the key volunteer duties that are included during the Well-Rounded training proStacgram including: hourly rounding checklists, white board management, AIDET fundamentals, and fall prevention responsibilities. Attendees will walk away with a wealth of new training ideas that can be applied to their programs as well as some helpful volunteer training materials and duty checklists.

Learning Objectives

  • Describe the innovative AU Medical Center volunteer inpatient training program, Well-rounded.
  • Evaluate current inpatient training methods and share new ideas on how to make training more effective.
  • Gain methods for implementing volunteer training checklists on inpatient units to increase nursing staff engagement and partnership.

PXE Credit: 1

Webinar–The Restorative Impact of Perceived Open Space (Sky Factory)
Oct 14 @ 1:00 pm – 2:00 pm

The Restorative Impact of Perceived Open Space.

Speaker: Geof Northridge, AIA, IDCEC, GBCI

This session will explore the accumulated research that has revealed the adverse impact of enclosed interiors and deep-plan buildings on human performance.

Participants will gain insights into human perception, and how architectural cues can be staged to trigger many of the same beneficial responses otherwise obtained by genuine biophilic elements.

The session will also cover the role circadian light and perceived open space play in shaping human cognitive function, as well as how our psycho-physiology changes in interior environments.

Participants will uncover a new design framework that proposes the restorative value of perceived open space in its two essential orientations: perceived zenith and perceived horizon line.

In contrast to how we perceive these spatial reference frames outdoors, in enclosed interiors where such reference frames are often not visible, we can stage architectural cues to alter our perception of interior space.

Restoring these spatial reference frames through a valid multisensory illusion restores a range of wellness benefits otherwise associated with interiors applying biophilic design principles. These principles were designed to create restorative environments for patient care, as well as enhance staff performance and well-being.

After registering, participants will receive a confirmation email containing information about joining the meeting.

Webinar–Be a Mountain Climber (The Beryl Institute)
Oct 15 @ 2:00 pm – 3:00 pm

Be a Mountain Climber

Bryan K. Williams, DM | B.Williams Enterprise, LLC

October 15, 2020 – 2:00-3:00 PM ET

This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and overcome any obstacles in your path.

Learning Objectives
  • Explain the power of repetition.
  • Identify the mandatory ingredient to build successful relationships.
  • Determine the primary way to enhance your own value.
  • Discover the key to remain anchored despite life’s interruptions.
Webinar–Best Practices for Improving Outcomes for Patients with Dementia in the Acute Care Setting (The Beryl Institute)
Oct 20 @ 2:00 pm – 3:00 pm

Best Practices for Improving Outcomes for Patients with Dementia in the Acute Care Setting

Susan Bold Schumacher, MS, APRN-BC, GCNS, Clinical Nurse Specialist in Gerontology, Methodist Hospital- Park Nicollet 

October 20, 2020 – 2:00-3:00 PM ET

Currently, over 5.8 million persons 65 years and older persons with Alzheimer’s disease or related dementias live in the United States. Approximately 25% of our hospitalized patients have underlying dementia and are at particular risk for an adverse event such as a fall, pressure injury, or consequences of hospitalization such as functional decline or immobility. Join this webinar to discover innovative models of care in the acute care setting that incorporate best practices to mitigate the risk for adverse events. Acute Care of the Elderly Units, Hospital-Elder Life Program, Nursing Improving Care of Hospitalized Elders, and Hospital Home are examples of care models and supportive systems to be discussed. The partnership between patients and their families/significant others with trained healthcare team members in a supportive environment are key for improving outcomes for patients with dementia in the acute care setting.

Learning Objectives

  • Describe models of care for patients with dementia during hospitalization.
  • Discuss best practices for preventing adverse events during hospitalization.
  • Identify key principles for preparing healthcare team members for care the patient with dementia.

PXE Credits: 1

Conference—Press Ganey National Client Conference–(Press Ganey)
Nov 16 – Nov 18 all-day

The Press Ganey National Client Conference, taking place Nov. 16-18, is the must-attend virtual event of the year, showcasing over 40 educational sessions led by health care’s most innovative organizations offering revolutionary strategies for optimizing care delivery during these uncertain times. Presentations will provide attendees with valuable insights, practical tools, and relevant best practices for rapidly implementing change across the care continuum.

PXE Credits: 15


Webinar–Want to Work in Partnership with Patients? How to Co-produce Improvements with Patients. (The Beryl Institute)
Nov 17 @ 12:00 pm – 1:00 pm

Want to Work in Partnership with Patients? How to Co-produce Improvements with Patients.

Helen Lee, Experience of Care Professional Lead, NHS England and NHS Improvement
Claire Marshall MSc, Experience of Care Lead – Acute Care, NHS England and NHS Improvement
Cristina Serrao, Lived Experience Ambassador, NHS England and Improvement

November 17, 2020 – 12:00-1:00 PM ET

Starting from what matters to patients and co-producing how you how plan, design and implement your quality improvements in partnership with the people who use your services can transform your work. In this webinar, coproduced with a patient advocacy perspective, you will gain an insight into the Always Events® methodology which enables the co-design and consistent implementation of improvements that address what matters most to patients. You will hear from those directly involved who will share their experiences, learning, challenges, practical cocreation skills and “top tips” for successful coproduction. Always Events® has created a real social movement, with the methodology now being used by more than 50% of healthcare providers in the NHS in England. This has enabled a direct focus on improving patient experience through coproduction, active engagement by point of care staff and has delivered sustainable change in aspects of care that are a priority for patients.

Learning Objectives

  • Describe the relationship between coproduction and the acceleration of safety and quality.
  • Develop the skills to apply this learning and implement Always Events® methodology in your own organization.
  • Demonstrate practical skills in cocreation.

PXE Credit: 1

Webinar–What the Latest Data Tells Us about Engaging Patients through Text (The Beryl Institute)
Dec 3 @ 2:00 pm – 3:00 pm

What the Latest Data Tells Us about Engaging Patients through Text

Lea Chatham, Director of Content, SR Health by Solutionreach

December 3, 2020 – 2:00-3:00 PM ET

Patients have been leaning more towards digital communications for some time. COVID has sped up that transition with a 14% drop in interest in phone calls since the pandemic began. Find out what the data says about engaging patients through text messaging and hear some examples of how health systems are using it to address social determinants of health (SDoH) as well as more traditional communications. You’ll walk way with a list of at least ten ways you can use both automated and real-time text messaging to engage patients across their journey.

Learning Objectives

  • Learn how to use automated text messaging to save time for staff while increasing patient volume and revenue.
  • Discover how real-time text messaging can help address SDoH like isolation and lack of support.
  • Get simple tips on how to stay compliant while offering text messaging that doesn’t require complex apps or logins.

PXE Credit: 1