PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Jan
28
Tue
2020
PXE–Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts (The Beryl Institute)
Jan 28 @ 2:00 pm – 3:00 pm

Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts

Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System
Heather Slutzky, MLS, CPXP | Director, Patient Experience, Northeast Georgia Health system

January 28, 2020 – 2:00-3:00 PM ET

Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders.

Learning Objectives

  • Identify what you want and need in your cultural trainers.
  •  Develop an audition process for trainers that promotes growth and excitement.
  • Collaborate with organization leaders to ensure long term availability of trainers.
Feb
4
Tue
2020
Conference–Pediatric Urgent Care Conference (PM Pediatrics)
Feb 4 – Feb 7 all-day

Join us in sunny and warm Los Angeles February 4th & 5th for two full days devoted to improving Patient Experience (PX), and leadership, for you or your organization at the 5th annual Pediatric Urgent Care Conference! Don’t work in Pediatric Urgent Care?  No problem – both days will feature experts from both the Pediatric Hospital and Urgent Care space and we’ll be discussing best practices, strategies, and innovative ways, through interactive lectures and workshops, to help improve your individual or organizational approach to PX or leadership!  For those who carry the CPXP credential, there will be a potential for 11.5 PXE’s between the two days! Click here to see the schedule or click here to jump right to the registration page for PUCC 2020 (individual rates available for PX and/or leadership days!)!  Interested in attending with a group of colleagues? email jdupuis@pmpediatrics.com and we can easily pull together a group rate!

 

Here are the links:

 

PUCC Website Link:https://www.pucconference.com/

Registration Link: https://www.pucconference.com/conference-registration/

Schedule Link: https://www.pucconference.com/schedule/

PXE–Staying STEADY: A Model for Resiliency (The Beryl Institute)
Feb 4 @ 2:00 pm – 3:00 pm

Staying STEADY: A Model for Resiliency

Audrey Cortez MSN, RN, CPXP | Director of Patient Experience, Peterson Health

February 4, 2020 – 2:00-3:00 PM ET

This webinar will feature solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care. Leaders will hear about specific tools to better support staff as they navigate changes in healthcare organizations. The STEADY (Stories, Turn around thoughts, Empathize, Avoid judgement, Don’t take ANYTHING personally, and You, what you do matters) model will be described, discussing the specific tools of the model, as well as ways leaders can guide staff and providers in using the model to create less stress and find more personal fulfillment in their professional lives.

Learning Objectives

  • Describe the STEADY model for resiliency and apply the specific tools in the model.
  • Evaluate their personal levels of stress and burnout and describe physical and emotional effects of stress and burnout.
  • Explain the leader support model of RAISE and apply the specific tools involved in the model.
Feb
6
Thu
2020
Feb 6 @ 2:00 pm – 3:00 pm

Healthcare is Changing. Why Aren’t Your Patient Experience Scores?

Stacy Bolger, VP, Employee Experience, MaritzCX
Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX

February 6, 2020 – 2:00-3:00 PM ET

In just a few short years, technology and innovation have fundamentally changed how people interact with—and what they expect from—healthcare organizations. Yet many healthcare organizations continue to approach patient experience measurement and improvement initiatives the same way as in the past, leading to little progress. This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.

Learning Objectives

  • Explain common reasons patient experience scores remain stagnant.
  • Identify employee initiatives that can help move the patient experience needle.
  • Discover three best practices from well-known brands in other industries that can be translated to healthcare
Feb
12
Wed
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
Feb 12 @ 12:00 pm – 12:45 pm

 

Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

 

Feb
18
Tue
2020
Webinar – Implementing a Simulation-Based Program for Nurse Leader Patient Rounding (The Beryl Institute)
Feb 18 @ 2:00 pm – 3:00 pm

Implementing a Simulation-Based Program for Nurse Leader Patient Rounding

Amanda Anderson, BSN, RN, PCCN-K, CHSE | Simulation Lab Education Facilitator, Carilion Clinic
Brandon Jones, MSN, RN, CEN, NEA-BC | System Patient Experience Manager, Carilion Clinic

February 18, 2020 – 2:00-3:00 PM ET

Although leader rounding has been shown to improve overall patient experience, this was not observed at Carilion Clinic. Shadowing and data analysis yielded insight into deficiencies in the process for preparing leaders to round. The team’s goal was to build a consistent culture of nurse leader patient rounding. A collaborative approach was used to develop and implement an innovative use of simulation; a nurse leader patient rounding simulation course. This webinar will review strategies for designing the simulation program including proper debriefing techniques, and review implementation “lessons learned.”

Learning Objectives

  • Design a nurse leader rounding simulation program by developing patient-centered scenarios with leaders and maximizing resources to implement best method for experiential learning.
  • Summarize participant perception of simulation impact on leader rounding performance including the value of debriefing and the influence of simulation on communication, leadership, and confidence.
  • Explain lessons learned during implementation including ensuring scenario applicability for a variety of settings, overcoming barriers to engagement with leaders and having a sustainability plan.
Feb
25
Tue
2020
Webinar – Embracing Consumerism by Bridging PFACs and Huddles to Improve Patient Satisfaction (The Beryl Institute)
Feb 25 @ 2:00 pm – 3:00 pm

Embracing Consumerism by Bridging PFACs and Huddles to Improve Patient Satisfaction 

Theresa J. Dionne, MA, CPXE | Patient Experience Consultant, Methodist Medical Group
Sondi L. Fiegel, MBA-HCM, RN, LSSGB | Director, Patient Care, Methodist Medical Group
Denise A. Johnson, MD, FAAFP | Patient Experience Physician Champion, Methodist Medical Group

February 25, 2020 – 2:00-3:00 PM ET

Methodist Medical Group is proud to share how the organization is improving patient satisfaction and team engagement measures through various approaches such as data driven patient experience training, as well as connecting findings from our Patient and Family Advisory Councils, and clinic team huddles. The presenters will share concepts of each approach, how these are connected, and demonstrate improvement results. Join this webinar to learn how your organization can improve patient satisfaction by performing these best practices with purpose, as well as a targeted focus.

Learning Objectives

  • Discuss how to bridge consumerism and team-based practices by connecting education to PFAC findings and clinic team huddle actions to improve patient experience and employee engagement.
  • Identify and connect PFAC patient-consumer topics and concerns towards patient experience incentives that drive improvement efforts and goals.
  • Design purposeful clinic team huddles and follow up with recognition and reward methods that empower team members to enhance team dynamics to create a culture of learning and safety.
Mar
3
Tue
2020
Webinar – Hidden Opportunities to Design a Better Experience (The Beryl Institute)
Mar 3 @ 2:00 pm – 3:00 pm

Hidden Opportunities to Design a Better Experience

Jeremy Carr, MBA, Lead Patient Experience Advisor, Nebraska Medicine
Liz Hamilton, Patient Experience Advisor, Nebraska Medicine

March 3, 2020 – 2:00-3:00 PM ET

Nebraska Medicine uses an innovative approach to enhance the Patient Experience-one rooted in the discovery of hidden opportunities to design a better experience for patients and staff. Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience. Training helps staff learn how they can leverage social dynamics within the care experience to enhance their personal satisfaction through the delivery of “wow.” This approach has resulted in substantial improvements in Patient Experience scores and, alongside other concerted efforts, continues to drive Nebraska Medicine toward a culture of excellence.

Learning Objectives

  • Identify the hidden opportunities to improve the patient experience.
  •  Apply insights from field studies and translate them into innovative interventions (Enjoy Your Day).
  • Examine future opportunities for innovation and creating best practices.
Mar
19
Thu
2020
Webinar – Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts (The Beryl Institute)
Mar 19 @ 2:00 pm – 3:00 pm

Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts

Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System
Heather Slutzky, MLS, CPXP | Director, Patient Experience, Northeast Georgia Health system

March 19, 2020 – 2:00-3:00 PM ET

Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders.

Learning Objectives

  • Identify what you want and need in your cultural trainers.
  •  Develop an audition process for trainers that promotes growth and excitement.
  • Collaborate with organization leaders to ensure long term availability of trainers.
Apr
20
Mon
2020
Conference–Patient Experience Conference 2020 (The Beryl Institute)
Apr 20 – Apr 22 all-day

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. With over 75 breakout sessions to choose from, it allows you to customize your experience and learn from the successes of other organizations.

PXE Credits: Pending

 

Apr
30
Thu
2020
Future of Human Experience 2030: A Dynamic Framework for Healthcare
Apr 30 @ 2:00 pm – 3:00 pm

Future of Human Experience 2030: A Dynamic Framework for Healthcare 

Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Joined by Guest Panelists from the Global Steering Team

April 30, 2020 – 2:00-3:00 PM ET

Explore the insights and shared vision for the future of human experience in healthcare built from the voices of thousands of people around the world. This webinar highlights the findings of the global inquiry The Future of Human Experience 2030 (HX2030) and introduces a dynamic framework shaping a call to action for the future of healthcare overall. Come prepared to reflect and contribute as it will take all voices and a broad and unwavering commitment to ensure we realize the future healthcare deserves. Learn the key findings of the inquiry, explore the implications for action (or inaction) it reveals and identify the opportunities for impact we can all make as we look at the next decade of human experience in healthcare.

Learning Objectives

  • Discover the key theme and dynamic framework revealed in the Future of Human Experience 2030.
  • Learn about essential practices and efforts to address these critical themes.
  • Identify opportunities for action and establish commitments to lead to healthcare’s future.

PXE Credits: 1

 

May
12
Tue
2020
Virtual TownHall–Unmasking COVID-19 (Synova Associates)
May 12 @ 6:00 pm – May 19 @ 7:30 pm

 

 

Join us on Tuesday, May 12 at 6pm ET for a virtual Town Hall discussing implications of COVID-19 on perinatal and neonatal nurses. Topics will include potential changes in how we operate, communicate and provide care moving forward.

 

Sign up today:

May
13
Wed
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
May 13 @ 12:00 pm – 1:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jun
10
Wed
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
Jun 10 @ 12:00 pm – 1:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jun
11
Thu
2020
Webinar – Adapt Quickly and Build Connections through Telehealth (The Beryl Institute)
Jun 11 @ 2:00 pm – 3:00 pm

Adapt Quickly and Build Connections through Telehealth

Moderator:
Susan Haufe, Chief Healthcare Advisor, Qualtrics

Panelists:
Laura Cooley, PhD, Senior Director, Academy of Communication in Healthcare
Dr. Lars Osterberg, Director, Educators for CARE, Stanford University School of Medicine
Mystique Smith-Bentley, Executive Director, Service Excellence, Stanford Health
Dr. Deepa Thakor, Clinical Assistant Professor, Medicine, Stanford University

June 11, 2020 – 2:00-3:00 PM ET

Social distancing practices resulting from the Covid-19 pandemic have accelerated the use of telehealth and the health care community has clamored to adapt. This session explores the challenges, opportunities, and best practices to enable strong communication and patient experience in the virtual healthcare space.

Join Susan Haufe, Chief Healthcare Advisor at Qualtrics, in a discussion with leaders from Stanford Health and The Academy of Communication in Healthcare to learn:

  • Challenges and benefits of delivering exceptional telehealth experiences
  • Communication best practices to establish trust in the patient-clinician relationship
  • Virtual training opportunities needed to support clinicians

 

PXE Credit: 1

Jun
16
Tue
2020
Webinar – How a NYC Health System Served Their Most Vulnerable Patients during the Pandemic (The Beryl Institute)
Jun 16 @ 2:00 pm – 3:00 pm

 

Better Together – How a NYC Health System Leveraged their Values to Serve Their Most Vulnerable Patients during the Pandemic 

Silvina de la Iglesia, CMI Spanish | Associate Director, Language Assistance Program, Patient Service Center, The Mount Sinai Hospital
Erica Rubinstein, LCSW, CPXP | Vice President of Service Excellence & Patient Experience, The Mount Sinai Health System
Lourdes “Lulu” Sanchez, MS, CMI | Director of Implementation, LanguageLine Solutions

June 16 2020 – 2:00-3:00 PM ET

The Mount Sinai Health System in New York City serves a very culturally and linguistically diverse patient population.  Delivering safe, compassionate, and patient-centered care to the most vulnerable patients during the COVID19 crisis is only possible when an organization aligns its core values and staff commits to serving a higher purpose.  Presenters will discuss how the health system strengthened communication with patients and families by working together to serve limited English proficient (LEP), as well as Deaf and Hard of Hearing patients during the crisis.

Learning Objectives

  • Examine the value of organizational cultural alignment for delivery of patient-centered care during the COVID19 crisis.
  • Share best practices for delivering translation, interpretation, and clear patient-facing communication during the crisis while keeping staff interpreters safe.
  • Describe how partnering with a language access vendor through ongoing implementations can ensure staff is prepared to deliver healthcare in patient’s preferred language.

PXE Credit: 1

 

Jun
23
Tue
2020
Webinar – Improving the Patient Experience during COVID-19 (The Beryl Institute)
Jun 23 @ 2:00 pm – 3:00 pm

Improving the Patient Experience during COVID-19

Vanessa Mona, Director of Care Experience, Henry Ford Health System
Heather Hallett, RN MBA, VP Customer Success, SONIFI Health

June 23, 2020 – 2:00-3:00 PM ET

The COVID-19 pandemic is putting hospitals — and their patients — in unprecedented situations. Henry Ford Health System is focused on the patient experience, keeping patients comforted and well informed at this time of uncertainty. They are turning to digital tools to help patients and employees stay up to date on new policies and procedures, deliver encouraging messages from the community and enable virtual experiences, including a virtual therapy dog visit.

Learning Objectives

  • Discuss the importance of an accelerated digital transformation.
  • Discover how to help isolated patients feel connected.
  • Develop ways to help support clinicians who are part of direct patient care.

PXE Credit: 1

 

Jun
30
Tue
2020
Webinar – Achieving Diagnostic Excellence: Patients as Research Partners (The Beryl Institute)
Jun 30 @ 2:00 pm – 3:00 pm

Achieving Diagnostic Excellence: Patients as Research Partners

Susie Becken, Patient Advisor – Co-Chair, Regional Patient Advisory Council, Southern California Permanente Medical Group
Kerry Litman, Physician Lead for Patient and Family Centered Care, Southern California Permanente Medical Group
Rochelle McCauley, Senior Consultant, Southern California Permanente Medical Group

June 30, 2020 – 6:00-7:00 PM ET

Although diagnostic errors are often due to unintended and avoidable communication failures, error reduction frequently focuses on the practitioner’s perspective with patients relegated to limited involvement. This webinar will share how Southern California Permanente Medical Group (SCPMG) partnered with Patient Advisors to develop interventions that address diagnostic errors.

Learning Objectives

  • Demonstrate the value of partnering with patients to develop systems to achieve diagnostic excellence.
  • Examine collaboration strategy between a medical group and patient partners to develop interventions that address diagnostic errors.
  • Explain the development of patient partnership in the development of a patient engagement guides – from design of the guide to testing the utility of the guide.
  • Share an example of patient participation in the development of an educational video to increase clinician awareness of diagnostic errors and how to mitigate making them.

PXE Credit: 1

Jul
14
Tue
2020
Webinar – Parents’ Fears When Their Child is the Patient (The Beryl Institute)
Jul 14 @ 2:00 pm – 3:00 pm

Parents’ Fears When Their Child is the Patient

Mindy Spigel, Director of Patient Experience, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio
Ann Gonzales, Staff RN in ED, CHRISTUS Santa Rosa and the Children’s Hospital of San Antonio

July 14, 2020 – 2:00-3:00 PM ET

The Children’s Hospital of San Antonio team was curious about how the fears of adult patients compared to parents fears when they bring their children into the health care setting. With the generosity of a research grant from The Beryl Institute, over 200 parents were interviewed about their fears in health care and what health care providers could do to alleviate fears. Understanding people’s fears helps to connect caregivers not just to strategies but to the why.  In this webinar, the participants will learn about the impact of fear on patient outcomes and experience. We also explore parent’s greatest fears and how caregivers can best alleviate those fears.

Learning Objectives

  • Describe the impact fear has on the patient experience and outcomes.
  • Discuss the most common fears parents experience when they bring their children into the health care setting
  • Describe the most important things caregivers can do to alleviate fears of patients and families

PXE Credit: 1

Jul
15
Wed
2020
CPXP Informational Webinar
Jul 15 @ 12:00 pm – 1:00 pm

Join us for an informational webinar to learn more about the Certified Patient Experience Exam

 

https://bit.ly/2Oo9q8g