This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits. If you would like to offer PXE credits for your upcoming event, contact us at email@example.com.
Putting Time on Your Side in the Waiting Room
Janet Giordano, Clinical Nursing Coordinator, St. Jude Children’s Research Hospital
Diane McGarry, Manager, Patient and Family Experience, St. Jude Children’s Research Hospital
December 3, 2019 – 2:00-3:00 PM ET
St. Jude Children’s Research Hospital has spent nearly 18 months tackling the issue of wait times for the infusion clinic. This webinar will briefly share why we started this project then go in depth on the “how”, including lessons learned. We’ll start with a brief introduction, discuss the “why” and a brief review of the in-depth literature review that we completed. Then, we’ll divide the webinar into two primary pieces: 1. how we decreased actually wait times and 2. how we improved the perception of wait times. We will conclude with a summary of our results and outcomes.
- Explain why addressing wait times is important.
- Discover the top 3 tactics St. Jude took to improve patient-family satisfaction with wait times.
- Identify key tips on how to take an already great nursing staff to the next level.
Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add firstname.lastname@example.org to your authorized emails to ensure you receive this information.