PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Nov
12
Tue
2019
Webinar–A Team Approach to Improving Patient Throughput (The Beryl Institute)
Nov 12 @ 1:00 pm – 2:00 pm

A Team Approach to Improving Patient Throughput

Diana Trueman, Charge Nurse, Emergency Department, LincolnHealth
Anne Applebee, RN Shift Supervisor, LincolnHealth
Jill Simmons, Manager of Case Management, LincolnHealth

November 12, 2019 – 2:00-3:00 PM ET

Based on the Agency for Healthcare Research and Quality (AHRQ) Culture of Safety Survey, LincolnHealth identified improvement opportunities in the domains of Teamwork Across Units and Handoffs/Transitions.

Join this webinar to explore how this high performing healthcare organization is now meeting the national throughput benchmarks and continues to demonstrate improvement in additional domains. The presenters will share an interdisciplinary team-based approach, how they gained essential buy in and support and secured the dedicated resources. All, which has resulted in achieving impressive outcomes in patient throughput and enhanced teamwork.

Learning Objectives

  • Outline how using a team-based approach can positively impact patient care, communication and team relationships.
  • Apply Lean methodology to systematically solve a process improvement opportunity.
  • Identify the critical resources that supported the achievement of our goal and sustainable success.
Nov
13
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Nov 13 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

Nov
19
Tue
2019
Webinar–Communication Training for the Opioid Crisis (The Beryl Institute)
Nov 19 @ 1:00 pm – 2:00 pm

Communication Training for the Opioid Crisis

Dr. Katie Neuendorf, Associate Program Director, Palliative Medicine,  Cleveland Clinic
Dr. Amy Windover, Director, Center for Excellence in Healthcare Communication, Cleveland Clinic

November 19, 2019 – 2:00-3:00 PM ET

The complexity of pain treatment is often exacerbated by disparate goals and attitudes between patient and provider concerning the condition and treatment. To address this, the Cleveland Clinic’s Center for Excellence in Healthcare Communication created an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.

In this webinar, Dr. Katie Neuendorf and Dr. Amy Windover will review the outcomes of the communication training courses. Among other things, attendees will learn what participants found most valuable about the course, how boundary setting became an important concept and why the skills of empathy and listening are vital in pain and pain management conversations.

Learning Objectives

  • Identify why Cleveland Clinic created a course for pain management conversations.
  • Reflect on what was included in the communication course content.
  • Review the outcomes of a communication training course for pain conversations.
Dec
3
Tue
2019
Webinar–Putting Time on Your Side in the Waiting Room (The Beryl Institute)
Dec 3 @ 1:00 pm – 2:00 pm

Putting Time on Your Side in the Waiting Room

Janet Giordano, Clinical Nursing Coordinator, St. Jude Children’s Research Hospital
Diane McGarry, Manager, Patient and Family Experience, St. Jude Children’s Research Hospital

December 3, 2019 – 2:00-3:00 PM ET

St. Jude Children’s Research Hospital has spent nearly 18 months tackling the issue of wait times for the infusion clinic. This webinar will briefly share why we started this project then go in depth on the “how”, including lessons learned. We’ll start with a brief introduction, discuss the “why” and a brief review of the in-depth literature review that we completed. Then, we’ll divide the webinar into two primary pieces: 1. how we decreased actually wait times and 2. how we improved the perception of wait times. We will conclude with a summary of our results and outcomes.

Learning Objectives

  • Explain why addressing wait times is important.
  • Discover the top 3 tactics St. Jude took to improve patient-family satisfaction with wait times.
  • Identify key tips on how to take an already great nursing staff to the next level.
Dec
11
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Dec 11 @ 1:00 pm – 2:00 pm

PXI Logo

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.