PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Nov
12
Tue
2019
Webinar–A Team Approach to Improving Patient Throughput (The Beryl Institute)
Nov 12 @ 1:00 pm – 2:00 pm

A Team Approach to Improving Patient Throughput

Diana Trueman, Charge Nurse, Emergency Department, LincolnHealth
Anne Applebee, RN Shift Supervisor, LincolnHealth
Jill Simmons, Manager of Case Management, LincolnHealth

November 12, 2019 – 2:00-3:00 PM ET

Based on the Agency for Healthcare Research and Quality (AHRQ) Culture of Safety Survey, LincolnHealth identified improvement opportunities in the domains of Teamwork Across Units and Handoffs/Transitions.

Join this webinar to explore how this high performing healthcare organization is now meeting the national throughput benchmarks and continues to demonstrate improvement in additional domains. The presenters will share an interdisciplinary team-based approach, how they gained essential buy in and support and secured the dedicated resources. All, which has resulted in achieving impressive outcomes in patient throughput and enhanced teamwork.

Learning Objectives

  • Outline how using a team-based approach can positively impact patient care, communication and team relationships.
  • Apply Lean methodology to systematically solve a process improvement opportunity.
  • Identify the critical resources that supported the achievement of our goal and sustainable success.
Nov
13
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Nov 13 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

Nov
19
Tue
2019
Webinar–Communication Training for the Opioid Crisis (The Beryl Institute)
Nov 19 @ 1:00 pm – 2:00 pm

Communication Training for the Opioid Crisis

Dr. Katie Neuendorf, Associate Program Director, Palliative Medicine,  Cleveland Clinic
Dr. Amy Windover, Director, Center for Excellence in Healthcare Communication, Cleveland Clinic

November 19, 2019 – 2:00-3:00 PM ET

The complexity of pain treatment is often exacerbated by disparate goals and attitudes between patient and provider concerning the condition and treatment. To address this, the Cleveland Clinic’s Center for Excellence in Healthcare Communication created an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.

In this webinar, Dr. Katie Neuendorf and Dr. Amy Windover will review the outcomes of the communication training courses. Among other things, attendees will learn what participants found most valuable about the course, how boundary setting became an important concept and why the skills of empathy and listening are vital in pain and pain management conversations.

Learning Objectives

  • Identify why Cleveland Clinic created a course for pain management conversations.
  • Reflect on what was included in the communication course content.
  • Review the outcomes of a communication training course for pain conversations.
Dec
3
Tue
2019
Webinar–Putting Time on Your Side in the Waiting Room (The Beryl Institute)
Dec 3 @ 1:00 pm – 2:00 pm

Putting Time on Your Side in the Waiting Room

Janet Giordano, Clinical Nursing Coordinator, St. Jude Children’s Research Hospital
Diane McGarry, Manager, Patient and Family Experience, St. Jude Children’s Research Hospital

December 3, 2019 – 2:00-3:00 PM ET

St. Jude Children’s Research Hospital has spent nearly 18 months tackling the issue of wait times for the infusion clinic. This webinar will briefly share why we started this project then go in depth on the “how”, including lessons learned. We’ll start with a brief introduction, discuss the “why” and a brief review of the in-depth literature review that we completed. Then, we’ll divide the webinar into two primary pieces: 1. how we decreased actually wait times and 2. how we improved the perception of wait times. We will conclude with a summary of our results and outcomes.

Learning Objectives

  • Explain why addressing wait times is important.
  • Discover the top 3 tactics St. Jude took to improve patient-family satisfaction with wait times.
  • Identify key tips on how to take an already great nursing staff to the next level.
Dec
11
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Dec 11 @ 1:00 pm – 2:00 pm

PXI Logo

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jan
14
Tue
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
Jan 14 @ 12:00 pm – 1:00 pm

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Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

PXE-The Compassion Crisis in Health Care: Making Your Mark Personally and Professionally (The Beryl Institute)
Jan 14 @ 2:00 pm – 3:00 pm

The Compassion Crisis in Health Care: Making Your Mark Personally and Professionally

Wendy Leebov, Ed.D. | SVP, Program Development Language of Caring, a Branch of Planetree International

January 14, 2020 – 2:00-3:00 PM ET

Healthcare organizations are not exempt from what is now widely referred to as a global compassion crisis (Mazzarelli and Trzeciak, Compassionomics, 2019). In this webinar, the presenter shares how patient experience champions and strategists can launch an irrefutable case for pursuing compassionate communication as a breakthrough objective that will positively impact patient experience and outcomes, while also rejuvenating healthcare professionals by reconnecting them to their compassionate natures. The presenter will enact everyday encounters in which compassionate communication is in stark contrast to straightforward, task-oriented communication.

Learning Objectives

  • Articulate a compelling case for pursuing compassion as a breakthrough objective with significant impact on patient experience and staff well-being.
  • Communicate compassion in everyday encounters with patients, residents, families  and coworkers.
  • Engage your colleagues in five concrete, mind-bending activities that cultivate compassion.

PXE Credits: 1

Jan
21
Tue
2020
PXE–Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation (The Beryl Institute)
Jan 21 @ 2:00 pm – 3:00 pm

Using Patient Kudos to Improve Employee Engagement and Build a Culture of Appreciation

Joel High, Performance Improvement Coach, pCare
Melissa Thornburg, Performance Improvement Coach, pCare

January 21, 2020 – 2:00-3:00 PM ET

Engaged employees are key to delivering an exceptional patient experience and positively impacting both clinical and financial outcomes. Research indicates employee appreciation leads to less turnover, more productivity, and increased commitment to tasks and patients, and also fosters intrinsic motivation in employees for the personal reward of performing well at work. However, the next step is inviting patients to recognize caregivers using point-of-care feedback to further establish an engaged, satisfied and productive workforce. In this webinar, we will review research and discuss strategies for using patient feedback to enhance your employee recognition program, leading to an engaged workforce, an exceptional patient experience, and positively impacted bottom line.

Learning Objectives

  • Apply key aspects of employee recognition and appreciation to foster an engaged, satisfied, and highly productive workforce.
  • Leverage point-of-care patient feedback about caregivers to engage employees in providing an exceptional patient experience
Jan
28
Tue
2020
PXE–Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts (The Beryl Institute)
Jan 28 @ 2:00 pm – 3:00 pm

Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts

Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System
Heather Slutzky, MLS, CPXP | Director, Patient Experience, Northeast Georgia Health system

January 28, 2020 – 2:00-3:00 PM ET

Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders.

Learning Objectives

  • Identify what you want and need in your cultural trainers.
  •  Develop an audition process for trainers that promotes growth and excitement.
  • Collaborate with organization leaders to ensure long term availability of trainers.
Feb
4
Tue
2020
Conference–Pediatric Urgent Care Conference (PM Pediatrics)
Feb 4 – Feb 7 all-day

Join us in sunny and warm Los Angeles February 4th & 5th for two full days devoted to improving Patient Experience (PX), and leadership, for you or your organization at the 5th annual Pediatric Urgent Care Conference! Don’t work in Pediatric Urgent Care?  No problem – both days will feature experts from both the Pediatric Hospital and Urgent Care space and we’ll be discussing best practices, strategies, and innovative ways, through interactive lectures and workshops, to help improve your individual or organizational approach to PX or leadership!  For those who carry the CPXP credential, there will be a potential for 11.5 PXE’s between the two days! Click here to see the schedule or click here to jump right to the registration page for PUCC 2020 (individual rates available for PX and/or leadership days!)!  Interested in attending with a group of colleagues? email jdupuis@pmpediatrics.com and we can easily pull together a group rate!

 

Here are the links:

 

PUCC Website Link:https://www.pucconference.com/

Registration Link: https://www.pucconference.com/conference-registration/

Schedule Link: https://www.pucconference.com/schedule/

PXE–Staying STEADY: A Model for Resiliency (The Beryl Institute)
Feb 4 @ 2:00 pm – 3:00 pm

Staying STEADY: A Model for Resiliency

Audrey Cortez MSN, RN, CPXP | Director of Patient Experience, Peterson Health

February 4, 2020 – 2:00-3:00 PM ET

This webinar will feature solutions and tools to assist leaders, health care staff, and providers with staying sane enough to care. Leaders will hear about specific tools to better support staff as they navigate changes in healthcare organizations. The STEADY (Stories, Turn around thoughts, Empathize, Avoid judgement, Don’t take ANYTHING personally, and You, what you do matters) model will be described, discussing the specific tools of the model, as well as ways leaders can guide staff and providers in using the model to create less stress and find more personal fulfillment in their professional lives.

Learning Objectives

  • Describe the STEADY model for resiliency and apply the specific tools in the model.
  • Evaluate their personal levels of stress and burnout and describe physical and emotional effects of stress and burnout.
  • Explain the leader support model of RAISE and apply the specific tools involved in the model.
Feb
6
Thu
2020
Feb 6 @ 2:00 pm – 3:00 pm

Healthcare is Changing. Why Aren’t Your Patient Experience Scores?

Stacy Bolger, VP, Employee Experience, MaritzCX
Jason Macedonia, VP, Healthcare and Patient Experience, MaritzCX

February 6, 2020 – 2:00-3:00 PM ET

In just a few short years, technology and innovation have fundamentally changed how people interact with—and what they expect from—healthcare organizations. Yet many healthcare organizations continue to approach patient experience measurement and improvement initiatives the same way as in the past, leading to little progress. This webinar explores the changing nature of healthcare and what actions your organization can take to adapt with it. Participants will learn actionable insights gathered from leading brands in other industries that can be directly translated into healthcare, and dive deeper into the connection between employee experience and patient outcomes.

Learning Objectives

  • Explain common reasons patient experience scores remain stagnant.
  • Identify employee initiatives that can help move the patient experience needle.
  • Discover three best practices from well-known brands in other industries that can be translated to healthcare
Feb
12
Wed
2020
Non-PXE–CPXP Informational Webinar (Patient Experience Institute)
Feb 12 @ 12:00 pm – 12:45 pm

 

Patient Experience Institute will hold a series of live webinars over the course of 2020 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

 

Feb
18
Tue
2020
Webinar – Implementing a Simulation-Based Program for Nurse Leader Patient Rounding (The Beryl Institute)
Feb 18 @ 2:00 pm – 3:00 pm

Implementing a Simulation-Based Program for Nurse Leader Patient Rounding

Amanda Anderson, BSN, RN, PCCN-K, CHSE | Simulation Lab Education Facilitator, Carilion Clinic
Brandon Jones, MSN, RN, CEN, NEA-BC | System Patient Experience Manager, Carilion Clinic

February 18, 2020 – 2:00-3:00 PM ET

Although leader rounding has been shown to improve overall patient experience, this was not observed at Carilion Clinic. Shadowing and data analysis yielded insight into deficiencies in the process for preparing leaders to round. The team’s goal was to build a consistent culture of nurse leader patient rounding. A collaborative approach was used to develop and implement an innovative use of simulation; a nurse leader patient rounding simulation course. This webinar will review strategies for designing the simulation program including proper debriefing techniques, and review implementation “lessons learned.”

Learning Objectives

  • Design a nurse leader rounding simulation program by developing patient-centered scenarios with leaders and maximizing resources to implement best method for experiential learning.
  • Summarize participant perception of simulation impact on leader rounding performance including the value of debriefing and the influence of simulation on communication, leadership, and confidence.
  • Explain lessons learned during implementation including ensuring scenario applicability for a variety of settings, overcoming barriers to engagement with leaders and having a sustainability plan.
Feb
25
Tue
2020
Webinar – Embracing Consumerism by Bridging PFACs and Huddles to Improve Patient Satisfaction (The Beryl Institute)
Feb 25 @ 2:00 pm – 3:00 pm

Embracing Consumerism by Bridging PFACs and Huddles to Improve Patient Satisfaction 

Theresa J. Dionne, MA, CPXE | Patient Experience Consultant, Methodist Medical Group
Sondi L. Fiegel, MBA-HCM, RN, LSSGB | Director, Patient Care, Methodist Medical Group
Denise A. Johnson, MD, FAAFP | Patient Experience Physician Champion, Methodist Medical Group

February 25, 2020 – 2:00-3:00 PM ET

Methodist Medical Group is proud to share how the organization is improving patient satisfaction and team engagement measures through various approaches such as data driven patient experience training, as well as connecting findings from our Patient and Family Advisory Councils, and clinic team huddles. The presenters will share concepts of each approach, how these are connected, and demonstrate improvement results. Join this webinar to learn how your organization can improve patient satisfaction by performing these best practices with purpose, as well as a targeted focus.

Learning Objectives

  • Discuss how to bridge consumerism and team-based practices by connecting education to PFAC findings and clinic team huddle actions to improve patient experience and employee engagement.
  • Identify and connect PFAC patient-consumer topics and concerns towards patient experience incentives that drive improvement efforts and goals.
  • Design purposeful clinic team huddles and follow up with recognition and reward methods that empower team members to enhance team dynamics to create a culture of learning and safety.
Mar
3
Tue
2020
Webinar – Hidden Opportunities to Design a Better Experience (The Beryl Institute)
Mar 3 @ 2:00 pm – 3:00 pm

Hidden Opportunities to Design a Better Experience

Jeremy Carr, MBA, Lead Patient Experience Advisor, Nebraska Medicine
Liz Hamilton, Patient Experience Advisor, Nebraska Medicine

March 3, 2020 – 2:00-3:00 PM ET

Nebraska Medicine uses an innovative approach to enhance the Patient Experience-one rooted in the discovery of hidden opportunities to design a better experience for patients and staff. Observational-Based Patient Interviewing and the Skeptic’s Lens are two key tools used to uncover insights into the kinds of behavior that create a “wow” experience. Training helps staff learn how they can leverage social dynamics within the care experience to enhance their personal satisfaction through the delivery of “wow.” This approach has resulted in substantial improvements in Patient Experience scores and, alongside other concerted efforts, continues to drive Nebraska Medicine toward a culture of excellence.

Learning Objectives

  • Identify the hidden opportunities to improve the patient experience.
  •  Apply insights from field studies and translate them into innovative interventions (Enjoy Your Day).
  • Examine future opportunities for innovation and creating best practices.
Mar
19
Thu
2020
Webinar – Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts (The Beryl Institute)
Mar 19 @ 2:00 pm – 3:00 pm

Teaching without VolunTelling – Passion and Growth with Train the Trainer Rollouts

Jackie Gomez, Coordinator of Patient Feedback, Northeast Georgia Health System
Heather Slutzky, MLS, CPXP | Director, Patient Experience, Northeast Georgia Health system

March 19, 2020 – 2:00-3:00 PM ET

Facilitating for cultural shift utilizes a different set of skills than training for technical competency. Northeast Georgia Health System developed an audition process as it began the rollout of a multi-year, system-wide service standard program. This webinar will discuss the audition process and the communication surrounding it to provide a framework for other organizations to find facilitators who are excited to grow professionally, passionate about the cause, and well supported by leaders.

Learning Objectives

  • Identify what you want and need in your cultural trainers.
  •  Develop an audition process for trainers that promotes growth and excitement.
  • Collaborate with organization leaders to ensure long term availability of trainers.
Apr
20
Mon
2020
Conference–Patient Experience Conference 2020 (The Beryl Institute)
Apr 20 – Apr 22 all-day

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. With over 75 breakout sessions to choose from, it allows you to customize your experience and learn from the successes of other organizations.

PXE Credits: Pending

 

Apr
30
Thu
2020
Future of Human Experience 2030: A Dynamic Framework for Healthcare
Apr 30 @ 2:00 pm – 3:00 pm

Future of Human Experience 2030: A Dynamic Framework for Healthcare 

Jason A. Wolf, Ph.D., CPXP, President & CEO, The Beryl Institute
Joined by Guest Panelists from the Global Steering Team

April 30, 2020 – 2:00-3:00 PM ET

Explore the insights and shared vision for the future of human experience in healthcare built from the voices of thousands of people around the world. This webinar highlights the findings of the global inquiry The Future of Human Experience 2030 (HX2030) and introduces a dynamic framework shaping a call to action for the future of healthcare overall. Come prepared to reflect and contribute as it will take all voices and a broad and unwavering commitment to ensure we realize the future healthcare deserves. Learn the key findings of the inquiry, explore the implications for action (or inaction) it reveals and identify the opportunities for impact we can all make as we look at the next decade of human experience in healthcare.

Learning Objectives

  • Discover the key theme and dynamic framework revealed in the Future of Human Experience 2030.
  • Learn about essential practices and efforts to address these critical themes.
  • Identify opportunities for action and establish commitments to lead to healthcare’s future.

PXE Credits: 1

 

May
12
Tue
2020
Virtual TownHall–Unmasking COVID-19 (Synova Associates)
May 12 @ 6:00 pm – May 19 @ 7:30 pm

 

 

Join us on Tuesday, May 12 at 6pm ET for a virtual Town Hall discussing implications of COVID-19 on perinatal and neonatal nurses. Topics will include potential changes in how we operate, communicate and provide care moving forward.

 

Sign up today: