PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Aug
13
Tue
2019
Webinar–How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters (The Beryl Institute)
Aug 13 @ 2:00 pm – 3:00 pm

How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters

Stephanie Wells MSN, RN, CPXP, PCCN | Director, Patient Experience, Methodist Health System
Kyndall White, CPXP | Project Leader, Organizational Effectiveness, Methodist Health System

August 13, 2019 – 2:00-3:00 PM ET

For patient experience data to serve as a foundation for improvement, healthcare staff must trust the data. By candidly addressing questions of bias, reliability, validity and accuracy, health systems can build their capacity for improvement and empower patient experience champions to translate data into action. Methodist Health System has committed itself to establishing data management and use practices that eliminate data questions from staff and leaders so that resources are devoted to innovative improvement efforts. This webinar will share how Methodist Health System leverages training sessions, meeting cadences, and dashboards to support staff and leaders in understanding their data and positively impacting their patients’ experiences.

Learning Objectives

  • Define bias in the context of patient experience surveys and describe ways to account for bias in survey result interpretation.
  • Identify areas of concern for reliability, validity, and accuracy of patient experience data and best practices in data management to address these concerns.
  • Summarize ways to utilize the Data-Information-Knowledge-Wisdom Hierarchy as a lens for acting on patient experience data findings.
Aug
14
Wed
2019
Non-PXE Webinar–CPXP Informational Session (Patient Experience Institute)
Aug 14 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Aug
20
Tue
2019
Webinar–Developing Resilience:  Lessons from a Leader and a Patient (The Beryl Institute)
Aug 20 @ 2:00 pm – 3:00 pm

Developing Resilience:  Lessons from a Leader and a Patient

David Zaas, MD, MBA | President, Duke Raleigh Hospital

August 20, 2019 – 2:00-3:00 PM ET

Burnout among healthcare workers is increasingly recognized and rising.  Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems.

Learning Objectives

  • Understand the incidence of burnout among physicians and nurses.
  • Describe the lessons learned as physician and health system leader is impacted by becoming a patient.
  • Discuss strategies to impact burnout by bringing meaning and joy back to healthcare team members.
Aug
22
Thu
2019
Workshop–PX Pop Up: Kansas City (The Beryl Institute)
Aug 22 @ 11:00 am – 2:00 pm


PX Pop-Up: Kansas City

August 22, 2019
11:00 AM – 2:00 PM

Host Site:
Children’s Mercy Kansas City
Professional Office Building
Conference Room A/B
2240 Kenwood
Kansas City, MO 64108

PX Pop-Up events bring together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience.

Aug
27
Tue
2019
Webinar–CAHPS Round-Up (The Beryl Institute)
Aug 27 @ 2:00 pm – 3:00 pm

CAHPS Round-Up

Jan Gnida CPXP, Senior Vice President of Research Operations, PRC
Erin Godden, CAHPS Communications Manager, PRC

August 27, 2019 – 2:00-3:00 PM ET

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Erin dedicate their time to understand existing programs, updates to current programs, and new developments to advance patient care. During this webcast, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Erin will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.

Learning Objectives

  • Explain recent developments in key CAHPS programs.
  • Discuss key components of the HCAHPS VBP program.
  • Summarize current conversation about how to collect and use patient experience data.
Nov
13
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Nov 13 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

Dec
11
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Dec 11 @ 1:00 pm – 2:00 pm

PXI Logo

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.