PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Jul
9
Tue
2019
Webinar–Moonshot 2022: Our Sometimes Challenging Yet Always Meaningful Journey toward A Patient and Family Centered Culture (The Beryl Institute)
Jul 9 @ 2:00 pm – 3:00 pm

Moonshot 2022: Our Sometimes Challenging Yet Always Meaningful Journey toward A Patient and Family Centered Culture 

Lee Ann Odom, President Shared Services, Beaumont Health
Kelly Parent, Vice President, Patient Family Experience, Beaumont Health

July 9, 2019 – 2:00-3:00 PM ET

This webinar will include an overview of Beaumont Health as well as a detailed description “Moonshot 2022” goal with identifiable strategies to create and sustain patient and family centered care transformation. Presenters will describe corporate strategy to recognize the importance of patient and family partnerships, unify efforts across a multi-hospital system, align and integrate PFCC philosophy with other institutional initiatives, and engage patient and family advisors strategic planning and policy revisions. The session will also summarize how Beaumont sites and service lines have operationalized corporate strategy. Leader roles and responsibilities will be defined and a description of specific efforts that:establish site and service line goals and priorities; provide necessary resources; support to overcome barriers; recognize best practices; and hold staff accountable toward achieving PFCC culture transformation will be shared. Practical examples of patient and family engagement and partnership will be provided.

Learning Objectives

  • Describe why supporting and sustaining effective partnerships with patients and families is a core strategy to optimizing outcomes and experiences.
  • Identify foundational strategies and tools for initiating and sustaining patient- and family-centered culture transformation.
  • Define the role of hospital leaders in supporting patient- and family-centered change in policy, clinical practice, and operations.
Jul
16
Tue
2019
Webinar–Pedal to the Metal: How to Improve Patient Experience in 60 Days (The Beryl Institute)
Jul 16 @ 2:00 pm – 3:00 pm

Pedal to the Metal: How to Improve Patient Experience in 60 Days

Aamer Ahmed, Director of Patient Experience, Froedtert & The Medical College of Wisconsin

July 16, 2019 – 2:00-3:00 PM ET

This webinar will highlight how Froedtert & The Medical College of Wisconsin, an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative. Learn how the program marries consumer analytics, design thinking and lean methodologies to develop a frontline-driven improvement model that has improved both patient and staff engagement. The model is built upon four components: 1) Regression analytics using segmented patient satisfaction data by diagnosis 2) Customer discovery through shadowing the patient and tracking their journey 3) Root-Cause through front-line kaizen workout and development of trial interventions 4) Improve and sustain through frontline-led work groups.

Learning Objectives

  • Utilize design thinking to improve experience through customer discovery and prototyping.
  • Engage frontline staff and physicians to problem solve and own interventions through lean and change management principles.
Jul
17
Wed
2019
Non-PXE–CPXP Informational Session (Patient Experience Institute)
Jul 17 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jul
23
Tue
2019
Webinar–High-Touch Care Enabled by a High-Tech Solution (The Beryl Institute)
Jul 23 @ 2:00 pm – 3:00 pm

High-Touch Care Enabled by a High-Tech Solution

Kathi Cox, Senior VP, Integrated Experience, Texas Health Resources
Rudy Loremo, IT Solutions, Special Projects, Texas Health Resources
Kim Sisson, Clinical Education Specialist Manager, SONIFI Health
Brenda Taylor, Regional IT Solutions Director, Texas Health Resources

July 23, 2019 – 2:00-3:00 PM ET

A patient’s desire to stay informed and maintain a sense of control during a hospital stay is well recognized and understood to impact satisfaction and clinical outcomes. Whiteboards are a ubiquitous communication tool in patient rooms, but they have several known shortcomings. Texas Health Resources, one of the largest faith-based, nonprofit health systems in the United States, identified whiteboards as an opportunity to improve. A new EMR-integrated Digital Whiteboard solution was implemented as part of an initiative to improve patient, family and staff communications.

Join us to learn more about Texas Health Resources’ experience and the outcomes they are seeing post-implementation. This webinar will feature a discussion among key Patient Experience and IT stakeholders involved with the project. A review of the study conducted with SONIFI Health, including comparative pre- and post-implementation outcomes, will be provided along with ‘lessons learned’ for others interested in launching a successful Digital Whiteboard implementation.

Learning Objectives

  • Discover how technology can more effectively enable the intended purpose of patient room whiteboards.
  • Identify quantifiable outcomes measured in a medical/surgical unit, along with qualitative patient and staff feedback.
  • Discuss considerations for a successful deployment of a Digital Whiteboard solution.
Aug
6
Tue
2019
Webinar–Access for All: Equality in Healthcare Services Within Your Organization (The Beryl Institute)
Aug 6 @ 2:00 pm – 3:00 pm

Access for All: Equality in Healthcare Services Within Your Organization

Amy Crowe, Patient Advocacy Program Manager, Novant Health

August 6, 2019 – 2:00-3:00 PM ET

This webinar will cover what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It will focus specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities. Practical approaches that can be implemented within any hospital or practice to ensure you’re providing equal access to healthcare services for everyone. This includes policies to consider, aids and devices to have available, your language access plan and partnerships across the system that are important to success.

Learning Objectives

  • Summarize what federal law requires of healthcare organizations to meet the needs of vulnerable populations.
  • Discuss specific practices for compliance such as providing interpreter services, accommodating service animals, and more.
  • Create an implementation plan for your organization to be compliant.
Aug
13
Tue
2019
Webinar–How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters (The Beryl Institute)
Aug 13 @ 2:00 pm – 3:00 pm

How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters

Stephanie Wells MSN, RN, CPXP, PCCN | Director, Patient Experience, Methodist Health System
Kyndall White, CPXP | Project Leader, Organizational Effectiveness, Methodist Health System

August 13, 2019 – 2:00-3:00 PM ET

For patient experience data to serve as a foundation for improvement, healthcare staff must trust the data. By candidly addressing questions of bias, reliability, validity and accuracy, health systems can build their capacity for improvement and empower patient experience champions to translate data into action. Methodist Health System has committed itself to establishing data management and use practices that eliminate data questions from staff and leaders so that resources are devoted to innovative improvement efforts. This webinar will share how Methodist Health System leverages training sessions, meeting cadences, and dashboards to support staff and leaders in understanding their data and positively impacting their patients’ experiences.

Learning Objectives

  • Define bias in the context of patient experience surveys and describe ways to account for bias in survey result interpretation.
  • Identify areas of concern for reliability, validity, and accuracy of patient experience data and best practices in data management to address these concerns.
  • Summarize ways to utilize the Data-Information-Knowledge-Wisdom Hierarchy as a lens for acting on patient experience data findings.
Aug
14
Wed
2019
Non-PXE Webinar–CPXP Informational Session (Patient Experience Institute)
Aug 14 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Aug
20
Tue
2019
Webinar–Developing Resilience:  Lessons from a Leader and a Patient (The Beryl Institute)
Aug 20 @ 2:00 pm – 3:00 pm

Developing Resilience:  Lessons from a Leader and a Patient

David Zaas, MD, MBA | President, Duke Raleigh Hospital

August 20, 2019 – 2:00-3:00 PM ET

Burnout among healthcare workers is increasingly recognized and rising.  Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems.

Learning Objectives

  • Understand the incidence of burnout among physicians and nurses.
  • Describe the lessons learned as physician and health system leader is impacted by becoming a patient.
  • Discuss strategies to impact burnout by bringing meaning and joy back to healthcare team members.
Aug
22
Thu
2019
Workshop–PX Pop Up: Kansas City (The Beryl Institute)
Aug 22 @ 11:00 am – 2:00 pm


PX Pop-Up: Kansas City

August 22, 2019
11:00 AM – 2:00 PM

Host Site:
Children’s Mercy Kansas City
Professional Office Building
Conference Room A/B
2240 Kenwood
Kansas City, MO 64108

PX Pop-Up events bring together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience.

Aug
27
Tue
2019
Webinar–CAHPS Round-Up (The Beryl Institute)
Aug 27 @ 2:00 pm – 3:00 pm

CAHPS Round-Up

Jan Gnida CPXP, Senior Vice President of Research Operations, PRC
Erin Godden, CAHPS Communications Manager, PRC

August 27, 2019 – 2:00-3:00 PM ET

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Erin dedicate their time to understand existing programs, updates to current programs, and new developments to advance patient care. During this webcast, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Erin will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.

Learning Objectives

  • Explain recent developments in key CAHPS programs.
  • Discuss key components of the HCAHPS VBP program.
  • Summarize current conversation about how to collect and use patient experience data.
Sep
24
Tue
2019
Webinar–The Growing Role of Experience Leader (The Beryl Institute)
Sep 24 @ 2:00 pm – 3:00 pm

 

The Growing Role of Experience Leader

Moderator: 
Jason A. Wolf, PhD, CPXP | President & CEO, The Beryl Institute

Panelists:
Alpa Vyas, Vice President, Patient Experience, Stanford Health Care
Dwight McBee, BSN, RN, CPXP | Chief Experience Officer, Temple University Hospital
Pam Guler, MHA, FACHE, CPXP, LSSMBB | Vice President/Chief Experience Officer, AdventHealth
Richard Evans, SVP and Chief Experience Officer, NewYork-Presbyterian
Susan Murphy, RN, BSN, MS | Chief Experience Officer, The University of Chicago Medicine

September 24, 2019 – 2:00-3:00 PM ET

The Growing Role of Experience Leader is focused on current and aspiring PX professionals and leaders. It will explore the origins of the role and the trends grounded in research to see how the role has evolved with the growth of the experience movement. Structural considerations such as what roles are part of experience efforts, what areas of the organization, and budget, as well as strategic focus and experience plans and targets and measures for both big and small organizations will be discussed. Though a panel of respected experience leaders, real data and practice will be brought to life and practical takeaways will help participants begin to tackle these opportunities in their own organization.

Learning Objectives

  • Explore the role of Experience Leader in Healthcare today. What it is and what are its roots.
  • Understand how Senior Experience Leaders sustain a focus on experience in their organizations today.
  • Discuss experience structures, how they are established, what they include and how they have helped to achieve success.
  • Explore greatest success and opportunities learned in the role and learn keys for addressing experience as an experience leader at any level.
Sep
26
Thu
2019
Webinar–Access for All: Equality in Healthcare Services Within Your Organization (The Beryl Institute)
Sep 26 @ 2:00 pm – 3:00 pm

Access for All: Equality in Healthcare Services Within Your Organization

Amy Crowe, Patient Advocacy Program Manager, Novant Health

September 26, 2019 – 2:00-3:00 PM ET

This webinar will cover what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It will focus specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities. Practical approaches that can be implemented within any hospital or practice to ensure you’re providing equal access to healthcare services for everyone. This includes policies to consider, aids and devices to have available, your language access plan and partnerships across the system that are important to success.

Learning Objectives

  • Summarize what federal law requires of healthcare organizations to meet the needs of vulnerable populations.
  • Discuss specific practices for compliance such as providing interpreter services, accommodating service animals, and more.
  • Create an implementation plan for your organization to be compliant.
Oct
16
Wed
2019
Workshop–PX Pop up Longbeach (The Beryl Institute)
Oct 16 @ 11:00 am – 2:00 pm

PX Pop-Up: Long Beach

October 16, 2019
11:00 AM – 2:00 PM

Host Site:
MemorialCare Long Beach Medical Center
Houssels Forum
2801 Atlantic Ave.
Long Beach, CA 90806

PX Pop-Up events bring together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience.

Oct
17
Thu
2019
Webinar–Utilizing Volunteers to Improve Patient/Family Experience in Pediatric Healthcare Settings (The Beryl Institute)
Oct 17 @ 2:00 pm – 3:00 pm

Utilizing Volunteers to Improve Patient/Family Experience in Pediatric Healthcare Settings

Erica Sokol, Founder & CEO, StudentsCare
Tami Robinson, Program Manager, StudentsCare

October 17, 2019 – 2:00-3:00 PM ET

StudentsCare was initiated to improve the hospital experience and promote positive coping for pediatric patients and their families. Through StudentsCare’s Hospital Buddy Program college students are trained and paired with long-term pediatric to offer consistent emotional support. The program aims to foster compassion and empathy among the college students in the program,– the majority who are aspiring healthcare professionals. In the long-term, this impact could lead to better patient care.  This webinar will review the Buddy Program model, selection and training methods, along with the positive effects the program is having on college students, and pediatric patients and families across the country.

Learning Objectives

  • Discover how to implement a program that provides consistent emotional support to long-term pediatric patients.
  • Identify the psychosocial impacts of frequent and/or long-term hospitalizations for children and their families.
  • Discuss how to engage, train and retain high quality volunteers over time, and prepare them for careers focused on patient-centered compassionate care in healthcare settings.
Oct
22
Tue
2019
Webinar–The Journey to a Standardized System-wide Patient Engagement Platform (The Beryl Institute)
Oct 22 @ 2:00 pm – 3:00 pm

The Journey to a Standardized System-wide Patient Engagement Platform

Vanessa Mona, Director of Care Experience, Henry Ford Health System

October 22, 2019 – 2:00-3:00 PM ET

Discover an integrated health system’s process to standardize a patient engagement platform. This session will highlight a sourcing activity and selection process that began a drive toward system-wide standardization but also the positive impact on the patient experience through new technology..

Learning Objectives

  • Identify ways to unite a diverse group of stakeholders in selecting system-wide technology products.
  • Define how to conduct supplier workshops to determine bid requirements for a complex service and technology.
  • Recognize a new standard of technology and service that positively impacts the patient experience while reducing costs.
Oct
24
Thu
2019
Workshop–PX Pop-Up: Minneapolis (The Beryl Institute)
Oct 24 @ 11:00 am – 2:00 pm

PX Pop-Up: Minneapolis

October 24, 2019
11:00 AM – 2:00 PM

Host Site:
Minneapolis VA Health Care System
Main Floor Auditorium
1 Veterans Drive
Minneapolis, MN 55417

PX Pop-Up events bring together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience.

Oct
29
Tue
2019
Workshop–PX Pop Up: Washington DC (The Beryl Institute)
Oct 29 @ 2:00 pm – 3:00 pm

PX Pop-Up: Washington DC

October 29, 2019
11:00 AM – 2:00 PM

Host Site:
Sibley Memorial Hospital
Sibley Medical Office Building
Building A, Conference Rooms 1 and 2
5215 Loughboro Road NW
Washington, DC 20016

PX Pop-Up events bring together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience.

Nov
12
Tue
2019
Webinar–A Team Approach to Improving Patient Throughput (The Beryl Institute)
Nov 12 @ 1:00 pm – 2:00 pm

A Team Approach to Improving Patient Throughput

Diana Trueman, Charge Nurse, Emergency Department, LincolnHealth
Anne Applebee, RN Shift Supervisor, LincolnHealth
Jill Simmons, Manager of Case Management, LincolnHealth

November 12, 2019 – 2:00-3:00 PM ET

Based on the Agency for Healthcare Research and Quality (AHRQ) Culture of Safety Survey, LincolnHealth identified improvement opportunities in the domains of Teamwork Across Units and Handoffs/Transitions.

Join this webinar to explore how this high performing healthcare organization is now meeting the national throughput benchmarks and continues to demonstrate improvement in additional domains. The presenters will share an interdisciplinary team-based approach, how they gained essential buy in and support and secured the dedicated resources. All, which has resulted in achieving impressive outcomes in patient throughput and enhanced teamwork.

Learning Objectives

  • Outline how using a team-based approach can positively impact patient care, communication and team relationships.
  • Apply Lean methodology to systematically solve a process improvement opportunity.
  • Identify the critical resources that supported the achievement of our goal and sustainable success.
Nov
13
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Nov 13 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

Nov
19
Tue
2019
Webinar–Communication Training for the Opioid Crisis (The Beryl Institute)
Nov 19 @ 1:00 pm – 2:00 pm

Communication Training for the Opioid Crisis

Dr. Katie Neuendorf, Associate Program Director, Palliative Medicine,  Cleveland Clinic
Dr. Amy Windover, Director, Center for Excellence in Healthcare Communication, Cleveland Clinic

November 19, 2019 – 2:00-3:00 PM ET

The complexity of pain treatment is often exacerbated by disparate goals and attitudes between patient and provider concerning the condition and treatment. To address this, the Cleveland Clinic’s Center for Excellence in Healthcare Communication created an experiential, skills-based course focused on enhancing relationship-centered communication to align agendas and expectations in these oftentimes challenging conversations.

In this webinar, Dr. Katie Neuendorf and Dr. Amy Windover will review the outcomes of the communication training courses. Among other things, attendees will learn what participants found most valuable about the course, how boundary setting became an important concept and why the skills of empathy and listening are vital in pain and pain management conversations.

Learning Objectives

  • Identify why Cleveland Clinic created a course for pain management conversations.
  • Reflect on what was included in the communication course content.
  • Review the outcomes of a communication training course for pain conversations.