PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Jul
9
Tue
2019
Webinar–Moonshot 2022: Our Sometimes Challenging Yet Always Meaningful Journey toward A Patient and Family Centered Culture (The Beryl Institute)
Jul 9 @ 2:00 pm – 3:00 pm

Moonshot 2022: Our Sometimes Challenging Yet Always Meaningful Journey toward A Patient and Family Centered Culture 

Lee Ann Odom, President Shared Services, Beaumont Health
Kelly Parent, Vice President, Patient Family Experience, Beaumont Health

July 9, 2019 – 2:00-3:00 PM ET

This webinar will include an overview of Beaumont Health as well as a detailed description “Moonshot 2022” goal with identifiable strategies to create and sustain patient and family centered care transformation. Presenters will describe corporate strategy to recognize the importance of patient and family partnerships, unify efforts across a multi-hospital system, align and integrate PFCC philosophy with other institutional initiatives, and engage patient and family advisors strategic planning and policy revisions. The session will also summarize how Beaumont sites and service lines have operationalized corporate strategy. Leader roles and responsibilities will be defined and a description of specific efforts that:establish site and service line goals and priorities; provide necessary resources; support to overcome barriers; recognize best practices; and hold staff accountable toward achieving PFCC culture transformation will be shared. Practical examples of patient and family engagement and partnership will be provided.

Learning Objectives

  • Describe why supporting and sustaining effective partnerships with patients and families is a core strategy to optimizing outcomes and experiences.
  • Identify foundational strategies and tools for initiating and sustaining patient- and family-centered culture transformation.
  • Define the role of hospital leaders in supporting patient- and family-centered change in policy, clinical practice, and operations.
Jul
16
Tue
2019
Webinar–Pedal to the Metal: How to Improve Patient Experience in 60 Days (The Beryl Institute)
Jul 16 @ 2:00 pm – 3:00 pm

Pedal to the Metal: How to Improve Patient Experience in 60 Days

Aamer Ahmed, Director of Patient Experience, Froedtert & The Medical College of Wisconsin

July 16, 2019 – 2:00-3:00 PM ET

This webinar will highlight how Froedtert & The Medical College of Wisconsin, an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative. Learn how the program marries consumer analytics, design thinking and lean methodologies to develop a frontline-driven improvement model that has improved both patient and staff engagement. The model is built upon four components: 1) Regression analytics using segmented patient satisfaction data by diagnosis 2) Customer discovery through shadowing the patient and tracking their journey 3) Root-Cause through front-line kaizen workout and development of trial interventions 4) Improve and sustain through frontline-led work groups.

Learning Objectives

  • Utilize design thinking to improve experience through customer discovery and prototyping.
  • Engage frontline staff and physicians to problem solve and own interventions through lean and change management principles.
Jul
17
Wed
2019
Non-PXE–CPXP Informational Session (Patient Experience Institute)
Jul 17 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jul
23
Tue
2019
Webinar–High-Touch Care Enabled by a High-Tech Solution (The Beryl Institute)
Jul 23 @ 2:00 pm – 3:00 pm

High-Touch Care Enabled by a High-Tech Solution

Kathi Cox, Senior VP, Integrated Experience, Texas Health Resources
Rudy Loremo, IT Solutions, Special Projects, Texas Health Resources
Kim Sisson, Clinical Education Specialist Manager, SONIFI Health
Brenda Taylor, Regional IT Solutions Director, Texas Health Resources

July 23, 2019 – 2:00-3:00 PM ET

A patient’s desire to stay informed and maintain a sense of control during a hospital stay is well recognized and understood to impact satisfaction and clinical outcomes. Whiteboards are a ubiquitous communication tool in patient rooms, but they have several known shortcomings. Texas Health Resources, one of the largest faith-based, nonprofit health systems in the United States, identified whiteboards as an opportunity to improve. A new EMR-integrated Digital Whiteboard solution was implemented as part of an initiative to improve patient, family and staff communications.

Join us to learn more about Texas Health Resources’ experience and the outcomes they are seeing post-implementation. This webinar will feature a discussion among key Patient Experience and IT stakeholders involved with the project. A review of the study conducted with SONIFI Health, including comparative pre- and post-implementation outcomes, will be provided along with ‘lessons learned’ for others interested in launching a successful Digital Whiteboard implementation.

Learning Objectives

  • Discover how technology can more effectively enable the intended purpose of patient room whiteboards.
  • Identify quantifiable outcomes measured in a medical/surgical unit, along with qualitative patient and staff feedback.
  • Discuss considerations for a successful deployment of a Digital Whiteboard solution.
Aug
6
Tue
2019
Webinar–Access for All: Equality in Healthcare Services Within Your Organization (The Beryl Institute)
Aug 6 @ 2:00 pm – 3:00 pm

Access for All: Equality in Healthcare Services Within Your Organization

Amy Crowe, Patient Advocacy Program Manager, Novant Health

August 6, 2019 – 2:00-3:00 PM ET

This webinar will cover what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It will focus specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities. Practical approaches that can be implemented within any hospital or practice to ensure you’re providing equal access to healthcare services for everyone. This includes policies to consider, aids and devices to have available, your language access plan and partnerships across the system that are important to success.

Learning Objectives

  • Summarize what federal law requires of healthcare organizations to meet the needs of vulnerable populations.
  • Discuss specific practices for compliance such as providing interpreter services, accommodating service animals, and more.
  • Create an implementation plan for your organization to be compliant.
Aug
13
Tue
2019
Webinar–How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters (The Beryl Institute)
Aug 13 @ 2:00 pm – 3:00 pm

How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters

Stephanie Wells MSN, RN, CPXP, PCCN | Director, Patient Experience, Methodist Health System
Kyndall White, CPXP | Project Leader, Organizational Effectiveness, Methodist Health System

August 13, 2019 – 2:00-3:00 PM ET

For patient experience data to serve as a foundation for improvement, healthcare staff must trust the data. By candidly addressing questions of bias, reliability, validity and accuracy, health systems can build their capacity for improvement and empower patient experience champions to translate data into action. Methodist Health System has committed itself to establishing data management and use practices that eliminate data questions from staff and leaders so that resources are devoted to innovative improvement efforts. This webinar will share how Methodist Health System leverages training sessions, meeting cadences, and dashboards to support staff and leaders in understanding their data and positively impacting their patients’ experiences.

Learning Objectives

  • Define bias in the context of patient experience surveys and describe ways to account for bias in survey result interpretation.
  • Identify areas of concern for reliability, validity, and accuracy of patient experience data and best practices in data management to address these concerns.
  • Summarize ways to utilize the Data-Information-Knowledge-Wisdom Hierarchy as a lens for acting on patient experience data findings.
Aug
14
Wed
2019
Non-PXE Webinar–CPXP Informational Session (Patient Experience Institute)
Aug 14 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Aug
20
Tue
2019
Webinar–Developing Resilience:  Lessons from a Leader and a Patient (The Beryl Institute)
Aug 20 @ 2:00 pm – 3:00 pm

Developing Resilience:  Lessons from a Leader and a Patient

David Zaas, MD, MBA | President, Duke Raleigh Hospital

August 20, 2019 – 2:00-3:00 PM ET

Burnout among healthcare workers is increasingly recognized and rising.  Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems.

Learning Objectives

  • Understand the incidence of burnout among physicians and nurses.
  • Describe the lessons learned as physician and health system leader is impacted by becoming a patient.
  • Discuss strategies to impact burnout by bringing meaning and joy back to healthcare team members.
Aug
22
Thu
2019
Workshop–PX Pop Up: Kansas City (The Beryl Institute)
Aug 22 @ 11:00 am – 2:00 pm


PX Pop-Up: Kansas City

August 22, 2019
11:00 AM – 2:00 PM

Host Site:
Children’s Mercy Kansas City
Professional Office Building
Conference Room A/B
2240 Kenwood
Kansas City, MO 64108

PX Pop-Up events bring together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience.

Aug
27
Tue
2019
Webinar–CAHPS Round-Up (The Beryl Institute)
Aug 27 @ 2:00 pm – 3:00 pm

CAHPS Round-Up

Jan Gnida CPXP, Senior Vice President of Research Operations, PRC
Erin Godden, CAHPS Communications Manager, PRC

August 27, 2019 – 2:00-3:00 PM ET

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Erin dedicate their time to understand existing programs, updates to current programs, and new developments to advance patient care. During this webcast, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Erin will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.

Learning Objectives

  • Explain recent developments in key CAHPS programs.
  • Discuss key components of the HCAHPS VBP program.
  • Summarize current conversation about how to collect and use patient experience data.
Nov
13
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Nov 13 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

Dec
11
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Dec 11 @ 1:00 pm – 2:00 pm

PXI Logo

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.