PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Apr
3
Wed
2019
Conference–Patient Experience Conference 2019 (The Beryl Institute) @ Hyatt Regency Dallas
Apr 3 – Apr 5 all-day

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.

Patient Experience Conference 2019 is designed for leaders and practitioners who are improving the patient experience with roles in such areas as:

  • Executive Leadership
  • Physician/Nurse Leadership
  • Patient Experience/Satisfaction
  • Service Excellence
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety
  • Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

Benefits of Attending

In addition to enjoying inspiring keynotes and networking with other patient experience leaders, participants have the opportunity to customize their learning experience by selecting from breakout sessions focused on different areas of patient experience improvement.

  • Take away proven practices from numerous healthcare settings that you can apply in your own facilities
  • Make lasting connections with peers dedicated to improving the patient experience and build a support network as you tackle this critical issue
  • Take an important step in ensuring that patient experience is not only part of your quality and service agenda, but also is a key business strategy for your organization
  • Discover new ways to exemplify patient experience excellence

PXE Credits (Pending) 

Apr
30
Tue
2019
Webinar-Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement (The Beryl Institute)
Apr 30 @ 2:00 pm – 3:00 pm

Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement

Amanda J. Conley | Chaplain, Ohio State University Wexner Medical Center
Cathy L. Disher | Chaplain, Critical Care, OSUCCC James, Ohio State University Wexner Medical Center

April 30, 2019 – 2:00-3:00 PM ET

This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul.  Clinical providers and hospital staff experience daily emotional and physical stress as they care for very sick patients and their families in high pressure situations.  This cumulative and unrelieved stress can leave staff feeling depleted, fatigued, and at risk for burnout. These factors negatively impact staff engagement and the ability of staff to deliver compassionate care to patients.  Two Chaplains from Ohio State University Wexner Medical Center will share Tea for the Soul program details and outcomes, as well as positive feedback from participating staff, providers, nursing and other medical center leaders who are ongoing champions of this program.  In less than two years, this initiative has had remarkable impact in mitigating the stress of clinical staff, developing connected interdisciplinary relationships, and increasing staff’s perception that the organization values them.

Learning Objectives

  • Describe the purpose and methodology of the Tea for the Soul initiative for staff support.
  • Identify three key elements of the Tea for the Soul experience that enhance staff resiliency and staff engagement.
  • Explain the impact of this support program for increased staff resilience and satisfaction, as well as increased empathy and compassion for patients.
May
21
Tue
2019
Webinar–Innovating the Patient Experience (The Beryl Institute)
May 21 @ 2:00 pm – 3:00 pm

May 21, 2019 – 2:00-3:00 PM ET

Join the winners of The Beryl Institute’s 2019 Innovation Awards for a discussion on how they improved experience for children of sick parents, created a unique team in an unusual place, fostered one healthcare professional’s vision for peer support and engaged a dynamic and powerful patient voice for meaningful change.

Baylor Scott & White Health
Cinda McDonald, Manager, Palliative Care Child Life Services

Maui Health System (Kaiser)
“Dexter” Janet Borrowman, Director, National Care Experience Department, Maui Health System (Kaiser)
Judey Miller, Kaiser Permanente Medical Center, Oakland, CA (Partners in Pink)
Marlene Zuehlsdorff, Kaiser Permanente Medical Center, Oakland, CA (Partners in Pink)

Holland Bloorview Kids Rehabilitation Hospital

Laura Oxenham-Murphy, Interim Director, Quality, Safety and Performance
Anne Arundel Medical Center
Monica Mewshaw, Patient and Family Centered Care Coordinator
Earl Shellner, Patient Family Advisor

Learning Objectives

  • Gain insights into 4 different approaches to using an innovative approach to improve patient/family experience.
  • Explore a variety of ways that the patient and family perspective can be utilized for improvement.
  • Identify options for piloting an innovation and, after proven success, facilitating its “spread” to other areas of care.
May
31
Fri
2019
ENRICH Conference @ Wyndham Grand
May 31 – Jun 2 all-day

ENRICH

May 31 – June 2, 2019  |  Pittsburgh, PA
Wyndham Grand Pittsburgh Downtown

ENRICH is an intensive, learner-centered course that teaches key communication, team-building and leadership skills to clinicians and healthcare administrators.  These skills are key to improving the patient-clinician experience and building stronger healthcare teams and organizations.

What you will learn & practice:

  • How to demonstrate relationship-centered communication skills in difficult conversations with patients and colleagues
  • How to use personal awareness skills and reflective practices to stay in connection with others in the face of differences
  • How to effectively address organizational factors that undermine relationship-centered care

PXE Credits: Pending

Jun
12
Wed
2019
Non-PXE Webinar–CPXP Informational Session (Patient Experience Institute)
Jun 12 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jul
17
Wed
2019
Non-PXE–CPXP Informational Session (Patient Experience Institute)
Jul 17 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Aug
14
Wed
2019
Non-PXE Webinar–CPXP Informational Session (Patient Experience Institute)
Aug 14 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Nov
13
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Nov 13 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

 

Dec
11
Wed
2019
Non-PXE–CPXP Informational Webinar (PXI)
Dec 11 @ 1:00 pm – 2:00 pm

PXI Logo

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.