PXE Approved Stamp

 

This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Feb
26
Tue
2019
Webinar–LGBT Cultural Competence in Healthcare – Creating a Welcoming Environment (The Beryl Institute)
Feb 26 @ 2:00 pm – 3:00 pm

LGBT Cultural Competence in Healthcare – Creating a Welcoming Environment

Shannon Patterson, Director of Patient Experience, NewYork-Presbyterian Brooklyn Methodist Hospital
Finn Brigham, Director of Project Management, Callen-Lorde Community Health Center 

February 26, 2019 – 2:00-3:00 PM ET

This webinar will focus on patient-centered ways to ensure your health center is sensitive to the needs of your lesbian, gay, bisexual, and transgender (LGBT) patients, visitors and staff.  As we begin to understand the complex health needs of the LGB and especially T community it is important to ensure we are competent in LGBT health.  This webinar will describe LGBT terminology, explain the unique healthcare needs of this community and give you concrete ways to improve your health center’s LGBT cultural competency.  In addition providers and patient advisors will hear effective best practices on how to implement these competencies on a large scale, from an organization recently designated as a leader in LGBTQ healthcare equality by the Human Rights Campaign Foundation.

Learning Objectives

  • Summarize LGBTQ history, definitions and terminology.
  • Discuss LGBTQ-specific health concerns and barriers to care.
  • Discover strategies for creating a welcoming environment for LGBTQ patients, visitors and staff.

PXE Credit: 1 

Mar
1
Fri
2019
FREE Webinar–The Child with Medical Complexities: Designing a Better Pathway from Hospital to Home (March of Dimes)
Mar 1 @ 1:00 pm – 2:00 pm

Training Institute Professional Education Opportunity

The Child with Medical Complexities: Designing a Better Pathway from Hospital to Home

Date & Time: Friday, March 1, 2019, 1:00 p.m. – 2:00 p.m. Eastern

Register in advance for this free webinar: marchofdimes.org/medicalcomplexities

After registering, you will receive a confirmation email containing information about joining the webinar. Host a group watch party, or forward the registration link to your colleagues.

Presenter: Laura Miller, CPXP
March of Dimes Training Institute

Laura Miller, CPXP has been with the March of Dimes since 2005. She is a Managing Consultant for the NICU Innovation team, overseeing the professional development program, bringing evidence-based, family-centered education to perinatal staff nationwide. She specializes in effective communication between providers and families; supporting families in crisis; improving the patient experience; and solving challenges associated with a multigenerational workforce. She earned her Certified Patient Experience Professional designation from the Patient Experience Institute in 2017.

Learning Objectives:

  1. Describe the parent’s perspective as they begin the transition to home process with a child who has medical complexities
  2. Identify three challenges of care coordination in the transition from hospital-to-home
  3. Describe educational and information tools which staff can use to prepare families transitioning to home

For webinar details, email: lkmiller@marchofdimes.org

Patient Experience Education (PXE) Credits:1.5 patient experience education credits will be provided through the Patient Experience Institute for Certified Patient Experience Professionals.

Continuing Nursing Education (CNE) Contact Hours: 1.25 nursing contact hours will be awarded for full participation in the activity and completion of an evaluation.

March of Dimes Foundation is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Mar
5
Tue
2019
Webinar–Culture of Safety: Does Your Patient Have a Voice? (The Beryl Institute)
Mar 5 @ 2:00 pm – 3:00 pm

Culture of Safety: Does Your Patient Have a Voice?

Jason Fish, MD, MSHS, MS-MAS | Assoc. VP – Quality and Safety (Ambulatory), UT Southwestern Medical Center
Pam McKinley, RN | Manager – Safety Outcomes and Performance Improvement, UT Southwestern Medical Center
Adrian White, RN | Director – Safety Outcomes and Performance Improvement, UT Southwestern Medical Center

March 5, 2019 – 2:00-3:00 PM ET

Imagine unlocking your organization’s potential by knowing the true culture of safety through the eyes of the patient or caregiver. Consider how capturing that knowledge could inform a journey of patient engagement, performance improvement and cultural transformation. Solutions to safety concerns in the healthcare environment depend on building effective partnerships and harnessing the underutilized power of our patients and families. Webinar participants will learn practical strategies and tactics used in the selection, co-design, and deployment of a face-to-face ‘Voice of the Patient’ safety assessment of their organization’s culture of safety.

Learning Objectives

  • Compare the various culture of safety survey tools available for diverse organizations from a patient, staff and Executive leadership perspective.
  • Adopt and enhance a purposeful methodology of assessing the culture of safety from a patient and caregiver viewpoint.
  • Forge closer relationships with their patients by co-creating a patient focused culture of safety assessment tool.

PXE Credit: 1 

Mar
12
Tue
2019
Webinar – Engaging Peer Mentors to Support Patients and Families in Transition (The Beryl Institute)
Mar 12 @ 2:00 pm – 3:00 pm

Engaging Peer Mentors to Support Patients and Families in Transition 

Marie McNaughton CPXP, Family and Youth Engagement Coordinator, Alberta Children’s Hospital
Deborah Thul, Adolescent Transition Coordinator, Alberta Children’s Hospital
Adam Watson, Peer Mentor, Alberta Children’s Hospital

March 12 – 2:00-3:00 PM ET

It helps to talk to someone who’s been there. This webinar will discuss the use of volunteer peer mentors to support patients and families going through youth care transitions at the Alberta Children’s Hospital. It will highlight the framework developed for training and supporting peer mentors to do one to one connections. It will also describe the development of a peer led workshop “Teens Talk Transitions” designed to help prepare youth and their families for the transition from pediatric to adult care.

Learning Objectives

  • Explain the value of peer to peer connections to support patients and families as they experience transitions in the healthcare system.
  • Discover the approaches to connect patients and families to mentors who have experience with what they are going through.
  • Identify the benefits and challenges to develop an effective peer mentor program.

PXE Credit: 1 

Apr
3
Wed
2019
Conference–Patient Experience Conference 2019 (The Beryl Institute) @ Hyatt Regency Dallas
Apr 3 – Apr 5 all-day

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.

Patient Experience Conference 2019 is designed for leaders and practitioners who are improving the patient experience with roles in such areas as:

  • Executive Leadership
  • Physician/Nurse Leadership
  • Patient Experience/Satisfaction
  • Service Excellence
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety
  • Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

Benefits of Attending

In addition to enjoying inspiring keynotes and networking with other patient experience leaders, participants have the opportunity to customize their learning experience by selecting from breakout sessions focused on different areas of patient experience improvement.

  • Take away proven practices from numerous healthcare settings that you can apply in your own facilities
  • Make lasting connections with peers dedicated to improving the patient experience and build a support network as you tackle this critical issue
  • Take an important step in ensuring that patient experience is not only part of your quality and service agenda, but also is a key business strategy for your organization
  • Discover new ways to exemplify patient experience excellence

PXE Credits (Pending) 

Apr
30
Tue
2019
Webinar-Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement (The Beryl Institute)
Apr 30 @ 2:00 pm – 3:00 pm

Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement

Amanda J. Conley | Chaplain, Ohio State University Wexner Medical Center
Cathy L. Disher | Chaplain, Critical Care, OSUCCC James, Ohio State University Wexner Medical Center

April 30, 2019 – 2:00-3:00 PM ET

This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul.  Clinical providers and hospital staff experience daily emotional and physical stress as they care for very sick patients and their families in high pressure situations.  This cumulative and unrelieved stress can leave staff feeling depleted, fatigued, and at risk for burnout. These factors negatively impact staff engagement and the ability of staff to deliver compassionate care to patients.  Two Chaplains from Ohio State University Wexner Medical Center will share Tea for the Soul program details and outcomes, as well as positive feedback from participating staff, providers, nursing and other medical center leaders who are ongoing champions of this program.  In less than two years, this initiative has had remarkable impact in mitigating the stress of clinical staff, developing connected interdisciplinary relationships, and increasing staff’s perception that the organization values them.

Learning Objectives

  • Describe the purpose and methodology of the Tea for the Soul initiative for staff support.
  • Identify three key elements of the Tea for the Soul experience that enhance staff resiliency and staff engagement.
  • Explain the impact of this support program for increased staff resilience and satisfaction, as well as increased empathy and compassion for patients.
May
21
Tue
2019
Webinar–Innovating the Patient Experience (The Beryl Institute)
May 21 @ 2:00 pm – 3:00 pm

May 21, 2019 – 2:00-3:00 PM ET

Join the winners of The Beryl Institute’s 2019 Innovation Awards for a discussion on how they improved experience for children of sick parents, created a unique team in an unusual place, fostered one healthcare professional’s vision for peer support and engaged a dynamic and powerful patient voice for meaningful change.

Baylor Scott & White Health
Cinda McDonald, Manager, Palliative Care Child Life Services

Maui Health System (Kaiser)
“Dexter” Janet Borrowman, Director, National Care Experience Department, Maui Health System (Kaiser)
Judey Miller, Kaiser Permanente Medical Center, Oakland, CA (Partners in Pink)
Marlene Zuehlsdorff, Kaiser Permanente Medical Center, Oakland, CA (Partners in Pink)

Holland Bloorview Kids Rehabilitation Hospital

Laura Oxenham-Murphy, Interim Director, Quality, Safety and Performance
Anne Arundel Medical Center
Monica Mewshaw, Patient and Family Centered Care Coordinator
Earl Shellner, Patient Family Advisor

Learning Objectives

  • Gain insights into 4 different approaches to using an innovative approach to improve patient/family experience.
  • Explore a variety of ways that the patient and family perspective can be utilized for improvement.
  • Identify options for piloting an innovation and, after proven success, facilitating its “spread” to other areas of care.
May
31
Fri
2019
ENRICH Conference @ Wyndham Grand
May 31 – Jun 2 all-day

ENRICH

May 31 – June 2, 2019  |  Pittsburgh, PA
Wyndham Grand Pittsburgh Downtown

ENRICH is an intensive, learner-centered course that teaches key communication, team-building and leadership skills to clinicians and healthcare administrators.  These skills are key to improving the patient-clinician experience and building stronger healthcare teams and organizations.

What you will learn & practice:

  • How to demonstrate relationship-centered communication skills in difficult conversations with patients and colleagues
  • How to use personal awareness skills and reflective practices to stay in connection with others in the face of differences
  • How to effectively address organizational factors that undermine relationship-centered care

PXE Credits: Pending

Jun
12
Wed
2019
Non-PXE Webinar–CPXP Informational Session (Patient Experience Institute)
Jun 12 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jul
9
Tue
2019
Webinar–Moonshot 2022: Our Sometimes Challenging Yet Always Meaningful Journey toward A Patient and Family Centered Culture (The Beryl Institute)
Jul 9 @ 2:00 pm – 3:00 pm

Moonshot 2022: Our Sometimes Challenging Yet Always Meaningful Journey toward A Patient and Family Centered Culture 

Lee Ann Odom, President Shared Services, Beaumont Health
Kelly Parent, Vice President, Patient Family Experience, Beaumont Health

July 9, 2019 – 2:00-3:00 PM ET

This webinar will include an overview of Beaumont Health as well as a detailed description “Moonshot 2022” goal with identifiable strategies to create and sustain patient and family centered care transformation. Presenters will describe corporate strategy to recognize the importance of patient and family partnerships, unify efforts across a multi-hospital system, align and integrate PFCC philosophy with other institutional initiatives, and engage patient and family advisors strategic planning and policy revisions. The session will also summarize how Beaumont sites and service lines have operationalized corporate strategy. Leader roles and responsibilities will be defined and a description of specific efforts that:establish site and service line goals and priorities; provide necessary resources; support to overcome barriers; recognize best practices; and hold staff accountable toward achieving PFCC culture transformation will be shared. Practical examples of patient and family engagement and partnership will be provided.

Learning Objectives

  • Describe why supporting and sustaining effective partnerships with patients and families is a core strategy to optimizing outcomes and experiences.
  • Identify foundational strategies and tools for initiating and sustaining patient- and family-centered culture transformation.
  • Define the role of hospital leaders in supporting patient- and family-centered change in policy, clinical practice, and operations.
Jul
16
Tue
2019
Webinar–Pedal to the Metal: How to Improve Patient Experience in 60 Days (The Beryl Institute)
Jul 16 @ 2:00 pm – 3:00 pm

Pedal to the Metal: How to Improve Patient Experience in 60 Days

Aamer Ahmed, Director of Patient Experience, Froedtert & The Medical College of Wisconsin

July 16, 2019 – 2:00-3:00 PM ET

This webinar will highlight how Froedtert & The Medical College of Wisconsin, an 800+ bed academic health-system, reached the 90th percentile in patient satisfaction by deploying the 60 day rapid improvement initiative. Learn how the program marries consumer analytics, design thinking and lean methodologies to develop a frontline-driven improvement model that has improved both patient and staff engagement. The model is built upon four components: 1) Regression analytics using segmented patient satisfaction data by diagnosis 2) Customer discovery through shadowing the patient and tracking their journey 3) Root-Cause through front-line kaizen workout and development of trial interventions 4) Improve and sustain through frontline-led work groups.

Learning Objectives

  • Utilize design thinking to improve experience through customer discovery and prototyping.
  • Engage frontline staff and physicians to problem solve and own interventions through lean and change management principles.
Jul
17
Wed
2019
Non-PXE–CPXP Informational Session (Patient Experience Institute)
Jul 17 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Jul
23
Tue
2019
Webinar–High-Touch Care Enabled by a High-Tech Solution (The Beryl Institute)
Jul 23 @ 2:00 pm – 3:00 pm

High-Touch Care Enabled by a High-Tech Solution

Kathi Cox, Senior VP, Integrated Experience, Texas Health Resources
Rudy Loremo, IT Solutions, Special Projects, Texas Health Resources
Kim Sisson, Clinical Education Specialist Manager, SONIFI Health
Brenda Taylor, Regional IT Solutions Director, Texas Health Resources

July 23, 2019 – 2:00-3:00 PM ET

A patient’s desire to stay informed and maintain a sense of control during a hospital stay is well recognized and understood to impact satisfaction and clinical outcomes. Whiteboards are a ubiquitous communication tool in patient rooms, but they have several known shortcomings. Texas Health Resources, one of the largest faith-based, nonprofit health systems in the United States, identified whiteboards as an opportunity to improve. A new EMR-integrated Digital Whiteboard solution was implemented as part of an initiative to improve patient, family and staff communications.

Join us to learn more about Texas Health Resources’ experience and the outcomes they are seeing post-implementation. This webinar will feature a discussion among key Patient Experience and IT stakeholders involved with the project. A review of the study conducted with SONIFI Health, including comparative pre- and post-implementation outcomes, will be provided along with ‘lessons learned’ for others interested in launching a successful Digital Whiteboard implementation.

Learning Objectives

  • Discover how technology can more effectively enable the intended purpose of patient room whiteboards.
  • Identify quantifiable outcomes measured in a medical/surgical unit, along with qualitative patient and staff feedback.
  • Discuss considerations for a successful deployment of a Digital Whiteboard solution.
Aug
6
Tue
2019
Webinar–Access for All: Equality in Healthcare Services Within Your Organization (The Beryl Institute)
Aug 6 @ 2:00 pm – 3:00 pm

Access for All: Equality in Healthcare Services Within Your Organization

Amy Crowe, Patient Advocacy Program Manager, Novant Health

August 6, 2019 – 2:00-3:00 PM ET

This webinar will cover what it means to prohibit discrimination based on race, age, sex, national origin and disability within healthcare. It will focus specifically on language access for LEP patients and guests, incorporating processes and policies for transgender patients, how to deal with service animals and emotional support animals and support for patients with disabilities. Practical approaches that can be implemented within any hospital or practice to ensure you’re providing equal access to healthcare services for everyone. This includes policies to consider, aids and devices to have available, your language access plan and partnerships across the system that are important to success.

Learning Objectives

  • Summarize what federal law requires of healthcare organizations to meet the needs of vulnerable populations.
  • Discuss specific practices for compliance such as providing interpreter services, accommodating service animals, and more.
  • Create an implementation plan for your organization to be compliant.
Aug
13
Tue
2019
Webinar–How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters (The Beryl Institute)
Aug 13 @ 2:00 pm – 3:00 pm

How to Win Over Data Doubters by Answering Common Data Questions and Refocusing on What Matters

Stephanie Wells MSN, RN, CPXP, PCCN | Director, Patient Experience, Methodist Health System
Kyndall White, CPXP | Project Leader, Organizational Effectiveness, Methodist Health System

August 13, 2019 – 2:00-3:00 PM ET

For patient experience data to serve as a foundation for improvement, healthcare staff must trust the data. By candidly addressing questions of bias, reliability, validity and accuracy, health systems can build their capacity for improvement and empower patient experience champions to translate data into action. Methodist Health System has committed itself to establishing data management and use practices that eliminate data questions from staff and leaders so that resources are devoted to innovative improvement efforts. This webinar will share how Methodist Health System leverages training sessions, meeting cadences, and dashboards to support staff and leaders in understanding their data and positively impacting their patients’ experiences.

Learning Objectives

  • Define bias in the context of patient experience surveys and describe ways to account for bias in survey result interpretation.
  • Identify areas of concern for reliability, validity, and accuracy of patient experience data and best practices in data management to address these concerns.
  • Summarize ways to utilize the Data-Information-Knowledge-Wisdom Hierarchy as a lens for acting on patient experience data findings.
Aug
14
Wed
2019
Non-PXE Webinar–CPXP Informational Session (Patient Experience Institute)
Aug 14 @ 1:00 pm – 2:00 pm

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Aug
20
Tue
2019
Webinar–Developing Resilience:  Lessons from a Leader and a Patient (The Beryl Institute)
Aug 20 @ 2:00 pm – 3:00 pm

Developing Resilience:  Lessons from a Leader and a Patient

David Zaas, MD, MBA | President, Duke Raleigh Hospital

August 20, 2019 – 2:00-3:00 PM ET

Burnout among healthcare workers is increasingly recognized and rising.  Experience as a physician, health system leader, and a patient have created new insights into the need to solve this critical problem impacting our health delivery systems.

Learning Objectives

  • Understand the incidence of burnout among physicians and nurses.
  • Describe the lessons learned as physician and health system leader is impacted by becoming a patient.
  • Discuss strategies to impact burnout by bringing meaning and joy back to healthcare team members.
Aug
22
Thu
2019
Workshop–PX Pop Up: Kansas City (The Beryl Institute)
Aug 22 @ 11:00 am – 2:00 pm


PX Pop-Up: Kansas City

August 22, 2019
11:00 AM – 2:00 PM

Host Site:
Children’s Mercy Kansas City
Professional Office Building
Conference Room A/B
2240 Kenwood
Kansas City, MO 64108

PX Pop-Up events bring together the voices of healthcare leaders, staff, physicians, patients and families to convene, engage and expand the dialogue on improving patient experience.

Aug
27
Tue
2019
Webinar–CAHPS Round-Up (The Beryl Institute)
Aug 27 @ 2:00 pm – 3:00 pm

CAHPS Round-Up

Jan Gnida CPXP, Senior Vice President of Research Operations, PRC
Erin Godden, CAHPS Communications Manager, PRC

August 27, 2019 – 2:00-3:00 PM ET

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys are continually evolving to measure and improve patient experience in the healthcare industry. Jan and Erin dedicate their time to understand existing programs, updates to current programs, and new developments to advance patient care. During this webcast, they will review key CAHPS programs including Outpatient/Ambulatory Surgery (OAS), the Accountable Care Organizations (ACOs) and Merit-based Incentive Payment System (MIPS), Hospice, Home Health (HH), and Hospital CAHPS (HCAHPS). They will review the HCAHPS Value-Based Purchasing (VBP) program and trends over the past few years. Jan and Erin will also review current industry dialogue including star ratings and new approaches to capture the voice of the patient.

Learning Objectives

  • Explain recent developments in key CAHPS programs.
  • Discuss key components of the HCAHPS VBP program.
  • Summarize current conversation about how to collect and use patient experience data.
Sep
24
Tue
2019
Webinar–The Growing Role of Experience Leader (The Beryl Institute)
Sep 24 @ 2:00 pm – 3:00 pm

 

The Growing Role of Experience Leader

Moderator: 
Jason A. Wolf, PhD, CPXP | President & CEO, The Beryl Institute

Panelists:
Alpa Vyas, Vice President, Patient Experience, Stanford Health Care
Dwight McBee, BSN, RN, CPXP | Chief Experience Officer, Temple University Hospital
Pam Guler, MHA, FACHE, CPXP, LSSMBB | Vice President/Chief Experience Officer, AdventHealth
Richard Evans, SVP and Chief Experience Officer, NewYork-Presbyterian
Susan Murphy, RN, BSN, MS | Chief Experience Officer, The University of Chicago Medicine

September 24, 2019 – 2:00-3:00 PM ET

The Growing Role of Experience Leader is focused on current and aspiring PX professionals and leaders. It will explore the origins of the role and the trends grounded in research to see how the role has evolved with the growth of the experience movement. Structural considerations such as what roles are part of experience efforts, what areas of the organization, and budget, as well as strategic focus and experience plans and targets and measures for both big and small organizations will be discussed. Though a panel of respected experience leaders, real data and practice will be brought to life and practical takeaways will help participants begin to tackle these opportunities in their own organization.

Learning Objectives

  • Explore the role of Experience Leader in Healthcare today. What it is and what are its roots.
  • Understand how Senior Experience Leaders sustain a focus on experience in their organizations today.
  • Discuss experience structures, how they are established, what they include and how they have helped to achieve success.
  • Explore greatest success and opportunities learned in the role and learn keys for addressing experience as an experience leader at any level.