PXE Approved Stamp


This page displays all of the events that have been approved to provide Patient Experience Continuing Education Credits.  If you would like to offer PXE credits for your upcoming event, contact us at info@pxinstitute.org.

Webinar – Enhancing Staff Engagement and Resiliency by Building a Culture of Respect (The Beryl Institute)
Jan 15 @ 2:00 pm – 3:00 pm

Enhancing Staff Engagement and Resiliency by Building a Culture of Respect 

Rick Evans, Senior Vice-President and Chief Experience Officer, NewYork-Presbyterian Hospital

January 15, 2019 – 2:00-3:00 PM ET

Many healthcare organizations are grappling with the issues of employee engagement and resiliency along with efforts to improve the patient and family experience. Employee experience – particularly addressing the challenges and barriers staff face on a daily basis – is critical for any long term success. In 2016, NewYork-Presbyterian Hospital launched an effort to foster a “culture of respect” that addressed both how individuals and teams work together as well as took on some of the challenging “quality of life issues” that frustrate staff every day. The results have been promising – the improved metrics related to engagement, rising patient experience metrics along with a host of other benefits.  This webinar will share what NewYork-Presbyterian Hospital learned and put in to practice.

Learning Objectives

  • Examine the distinct domains of patient/family experience, employee experience and resiliency and how these issues can be addressed in an integrated way.
  • Summarize specific interventions launched at NYP and leave with an action plan of how these interventions can implemented.
  • Identify the key metrics for success that can be tracked and measured on an integrated “culture of respect” journey.

PXE Credits: 1 (Pending) 

NON-PXE Webinar– A quick guide to offering Patient Experience Continuing Education credits (PXI)
Jan 16 @ 12:00 pm – 12:30 pm

PXI Logo

With the growing community of Certified Patient Experience Professionals (CPXPs), the need for events that offer Patient Experience Continuing Educations (PXE) credits is steadily growing. PXI offers an alternative for patient experience professionals to acquire continuing education credits that are specific to the topics they find important in their profession. PXEs are required for professionals applying to take the CPXP exam as well as maintaining their CPXP designation.

Join us to learn more about how you can show your commitment to the overall patient experience movement and increase audience engagement by offering PXE credits for your next event or educational activity.

Webinar–CPXP Informational Webinar –Patient Experience Institute (NON-PXE)
Jan 16 @ 1:00 pm – 2:00 pm

PXI Logo

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Webinar – Physician Shadowing as an Effective Tool (The Beryl Institute)
Jan 29 @ 2:00 pm – 3:00 pm

Physician Shadowing as an Effective Tool for Communication Skill Building and Culture Change

Kelley Dillon, M.A. OD | Director-Physician Communication & Peer Support, Henry Ford Health System
Carol Bridges | Physician Communication Consultant, Henry Ford Health System

January 29, 2019 – 2:00-3:00 PM ET

This webinar will walk you through the practical but effective step-by-step Physician Shadowing Process.  The Physician Shadow Process serves as a primer on communication best practices, which generates quick results and individualized suggestions that can immediately be incorporated.   The process also allows physicians to receive feedback and coaching on communication best practices that are individualized for each provider’s specific communication style.  A format for sharing aggregated shadow results in a large-group Department Summary Meeting will also be shared.

Learning Objectives

  • Understand the steps of a physician shadow process that has been proved to yield positive patient experience results.
  • Learn the communication best practices on the HFHS Shadow Checklist and how the checklist was validated.
  • Discuss how a Physician Shadow Process can serve as a catalyst for department culture change and the cultural information that has been gleaned as a result of the shadow process.

PXE Credits: 1 (Pending) 

Webinar–Improvement from the Inside Out: The Journey from Good to Great (The Beryl Institute)
Feb 5 @ 2:00 pm – 3:00 pm

Improvement from the Inside Out: The Journey from Good to Great

Natalie Boner, CPXP | Director of Engagement, Greensboro Imaging

February 5, 2019 – 2:00-3:00 PM ET

Greensboro Imaging is committed to improving the patient experience utilizing strategies that actively engage team members in the development of process improvement. This webinar shares lessons learned during the transformative journey to an evidence-based culture using patient experience and employee engagement scores as benchmarks for success. The culture shift included empowerment of teams to build a foundation of excitement, compassion, accountability and trust while establishing a culture of transparency and respect for those who do the work.

Learning Objectives

  • Discover how to drive improvement using creative initiatives.
  • Improve talent acquisition and onboarding to set the stage for cultural understanding and team accountability.
  • Embrace leadership transparency and maximize accountability to ignite team member engagement.
NON-PXE Webinar–CPXP Informational Webinar (Patient Experience Institute)
Feb 13 @ 1:00 pm – 1:45 pm

PXI Logo

Patient Experience Institute will hold a series of live webinars over the course of 2019 to introduce potential candidates to the CPXP examination process. We will hear from and ask questions of current CPXPs on their experience with the exam process as well as how the CPXP exam has benefited them since they earned their designation. Space will be limited for these webinars and registration is required to participate. You may register for this webinar below. Please add info@pxinstitute.org to your authorized emails to ensure you receive this information.

Webinar–Communication: “The Main Domain” of HCAHPS (The Beryl Institute)
Feb 19 @ 2:00 pm – 3:00 pm

Communication: “The Main Domain” of HCAHPS

Patricia A. Bradley, Senior Director of Patient Experience,North Kansas City Hospital

February 19, 2019 – 2:00-3:00 PM ET

Ask any patient what is the most important aspect of their care, and they will say communication from their care givers. In a health care climate with many uncontrollable variables, the one thing we do control is how we communicate with our patients and their families. This presentation outlines an organization’s journey to embrace the need for more compassion and empathy in our communication. This presentation shares content to help you achieve an organizational shift in culture. The keys to success that will be presented:

  1. Change begins with Senior Leadership; support, training, expectations and accountability.
  2. Strategic organizational launch for all employees; purpose, skill building, inspiration, practice, mastery of content, and application of skills.
  3. Performance coaching; creating an atmosphere where peer feedback is integral to the success of the organization
  4. Leading your organization; how you take the lead, support the organization and own the initiative.

Learning Objectives

  • Outline an effective strategy to achieve/ sustain improvement in HCAHPS domains, by using an organizational wide approach to improve communication.
  • Identify concrete tactics for engaging and supporting organizational leaders through a strategic communication focused initiative, that includes accountability for measurable results.
  • Summarize the five success factors that are key to short-term and long-term performance improvement.

PXE Credit: 1

Webinar–LGBT Cultural Competence in Healthcare – Creating a Welcoming Environment (The Beryl Institute)
Feb 26 @ 2:00 pm – 3:00 pm

LGBT Cultural Competence in Healthcare – Creating a Welcoming Environment

Shannon Patterson, Director of Patient Experience, NewYork-Presbyterian Brooklyn Methodist Hospital
Finn Brigham, Director of Project Management, Callen-Lorde Community Health Center 

February 26, 2019 – 2:00-3:00 PM ET

This webinar will focus on patient-centered ways to ensure your health center is sensitive to the needs of your lesbian, gay, bisexual, and transgender (LGBT) patients, visitors and staff.  As we begin to understand the complex health needs of the LGB and especially T community it is important to ensure we are competent in LGBT health.  This webinar will describe LGBT terminology, explain the unique healthcare needs of this community and give you concrete ways to improve your health center’s LGBT cultural competency.  In addition providers and patient advisors will hear effective best practices on how to implement these competencies on a large scale, from an organization recently designated as a leader in LGBTQ healthcare equality by the Human Rights Campaign Foundation.

Learning Objectives

  • Summarize LGBTQ history, definitions and terminology.
  • Discuss LGBTQ-specific health concerns and barriers to care.
  • Discover strategies for creating a welcoming environment for LGBTQ patients, visitors and staff.

PXE Credit: 1 

FREE Webinar–The Child with Medical Complexities: Designing a Better Pathway from Hospital to Home (March of Dimes)
Mar 1 @ 1:00 pm – 2:00 pm

Training Institute Professional Education Opportunity

The Child with Medical Complexities: Designing a Better Pathway from Hospital to Home

Date & Time: Friday, March 1, 2019, 1:00 p.m. – 2:00 p.m. Eastern

Register in advance for this free webinar: marchofdimes.org/medicalcomplexities

After registering, you will receive a confirmation email containing information about joining the webinar. Host a group watch party, or forward the registration link to your colleagues.

Presenter: Laura Miller, CPXP
March of Dimes Training Institute

Laura Miller, CPXP has been with the March of Dimes since 2005. She is a Managing Consultant for the NICU Innovation team, overseeing the professional development program, bringing evidence-based, family-centered education to perinatal staff nationwide. She specializes in effective communication between providers and families; supporting families in crisis; improving the patient experience; and solving challenges associated with a multigenerational workforce. She earned her Certified Patient Experience Professional designation from the Patient Experience Institute in 2017.

Learning Objectives:

  1. Describe the parent’s perspective as they begin the transition to home process with a child who has medical complexities
  2. Identify three challenges of care coordination in the transition from hospital-to-home
  3. Describe educational and information tools which staff can use to prepare families transitioning to home

For webinar details, email: lkmiller@marchofdimes.org

Patient Experience Education (PXE) Credits:1.5 patient experience education credits will be provided through the Patient Experience Institute for Certified Patient Experience Professionals.

Continuing Nursing Education (CNE) Contact Hours: 1.25 nursing contact hours will be awarded for full participation in the activity and completion of an evaluation.

March of Dimes Foundation is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

Webinar–Culture of Safety: Does Your Patient Have a Voice? (The Beryl Institute)
Mar 5 @ 2:00 pm – 3:00 pm

Culture of Safety: Does Your Patient Have a Voice?

Jason Fish, MD, MSHS, MS-MAS | Assoc. VP – Quality and Safety (Ambulatory), UT Southwestern Medical Center
Pam McKinley, RN | Manager – Safety Outcomes and Performance Improvement, UT Southwestern Medical Center
Adrian White, RN | Director – Safety Outcomes and Performance Improvement, UT Southwestern Medical Center

March 5, 2019 – 2:00-3:00 PM ET

Imagine unlocking your organization’s potential by knowing the true culture of safety through the eyes of the patient or caregiver. Consider how capturing that knowledge could inform a journey of patient engagement, performance improvement and cultural transformation. Solutions to safety concerns in the healthcare environment depend on building effective partnerships and harnessing the underutilized power of our patients and families. Webinar participants will learn practical strategies and tactics used in the selection, co-design, and deployment of a face-to-face ‘Voice of the Patient’ safety assessment of their organization’s culture of safety.

Learning Objectives

  • Compare the various culture of safety survey tools available for diverse organizations from a patient, staff and Executive leadership perspective.
  • Adopt and enhance a purposeful methodology of assessing the culture of safety from a patient and caregiver viewpoint.
  • Forge closer relationships with their patients by co-creating a patient focused culture of safety assessment tool.

PXE Credit: 1 

Webinar – Engaging Peer Mentors to Support Patients and Families in Transition (The Beryl Institute)
Mar 12 @ 2:00 pm – 3:00 pm

Engaging Peer Mentors to Support Patients and Families in Transition 

Marie McNaughton CPXP, Family and Youth Engagement Coordinator, Alberta Children’s Hospital
Deborah Thul, Adolescent Transition Coordinator, Alberta Children’s Hospital
Adam Watson, Peer Mentor, Alberta Children’s Hospital

March 12 – 2:00-3:00 PM ET

It helps to talk to someone who’s been there. This webinar will discuss the use of volunteer peer mentors to support patients and families going through youth care transitions at the Alberta Children’s Hospital. It will highlight the framework developed for training and supporting peer mentors to do one to one connections. It will also describe the development of a peer led workshop “Teens Talk Transitions” designed to help prepare youth and their families for the transition from pediatric to adult care.

Learning Objectives

  • Explain the value of peer to peer connections to support patients and families as they experience transitions in the healthcare system.
  • Discover the approaches to connect patients and families to mentors who have experience with what they are going through.
  • Identify the benefits and challenges to develop an effective peer mentor program.

PXE Credit: 1 

Conference–Patient Experience Conference 2019 (The Beryl Institute) @ Hyatt Regency Dallas
Apr 3 – Apr 5 all-day

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.

Patient Experience Conference 2019 is designed for leaders and practitioners who are improving the patient experience with roles in such areas as:

  • Executive Leadership
  • Physician/Nurse Leadership
  • Patient Experience/Satisfaction
  • Service Excellence
  • Patient and Family Advocacy
  • Marketing/Community Outreach
  • Quality/Safety
  • Operations
  • HR/Organization Development
  • Clinical Education/Staff Development
  • Patient and Family Advisors

Benefits of Attending

In addition to enjoying inspiring keynotes and networking with other patient experience leaders, participants have the opportunity to customize their learning experience by selecting from breakout sessions focused on different areas of patient experience improvement.

  • Take away proven practices from numerous healthcare settings that you can apply in your own facilities
  • Make lasting connections with peers dedicated to improving the patient experience and build a support network as you tackle this critical issue
  • Take an important step in ensuring that patient experience is not only part of your quality and service agenda, but also is a key business strategy for your organization
  • Discover new ways to exemplify patient experience excellence

PXE Credits (Pending) 

Webinar-Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement (The Beryl Institute)
Apr 30 @ 2:00 pm – 3:00 pm

Tea for the Soul: A Creative Program for Increasing Staff Resilience and Engagement

Amanda J. Conley | Chaplain, Ohio State University Wexner Medical Center
Cathy L. Disher | Chaplain, Critical Care, OSUCCC James, Ohio State University Wexner Medical Center

April 30, 2019 – 2:00-3:00 PM ET

This webinar describes a creative, cost-effective and benchmarked chaplaincy-led support program for clinical staff called Tea for the Soul.  Clinical providers and hospital staff experience daily emotional and physical stress as they care for very sick patients and their families in high pressure situations.  This cumulative and unrelieved stress can leave staff feeling depleted, fatigued, and at risk for burnout. These factors negatively impact staff engagement and the ability of staff to deliver compassionate care to patients.  Two Chaplains from Ohio State University Wexner Medical Center will share Tea for the Soul program details and outcomes, as well as positive feedback from participating staff, providers, nursing and other medical center leaders who are ongoing champions of this program.  In less than two years, this initiative has had remarkable impact in mitigating the stress of clinical staff, developing connected interdisciplinary relationships, and increasing staff’s perception that the organization values them.

Learning Objectives

  • Describe the purpose and methodology of the Tea for the Soul initiative for staff support.
  • Identify three key elements of the Tea for the Soul experience that enhance staff resiliency and staff engagement.
  • Explain the impact of this support program for increased staff resilience and satisfaction, as well as increased empathy and compassion for patients.
ENRICH Conference @ Wyndham Grand
May 31 – Jun 2 all-day


May 31 – June 2, 2019  |  Pittsburgh, PA
Wyndham Grand Pittsburgh Downtown

ENRICH is an intensive, learner-centered course that teaches key communication, team-building and leadership skills to clinicians and healthcare administrators.  These skills are key to improving the patient-clinician experience and building stronger healthcare teams and organizations.

What you will learn & practice:

  • How to demonstrate relationship-centered communication skills in difficult conversations with patients and colleagues
  • How to use personal awareness skills and reflective practices to stay in connection with others in the face of differences
  • How to effectively address organizational factors that undermine relationship-centered care

PXE Credits: Pending