What is a Certified Patient Experience Professional (CPXP) Certification?
- By definition, a certified patient experience professional (CPXP) is a formal or informal leader who influences the systems, processes, and behaviors that cultivate consistently positive experiences as defined by the patient, resident, and family in settings across the continuum of care.
- CPXP certification is an international designation intended for healthcare professionals or other individuals with a commitment and interest in patient experience improvement. Applicants should have a minimum 3 years of professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they as a healthcare professional, consultant or patient and family member committed to experience excellence.
- CPXP certification demonstrates clear qualifications to senior leaders, colleagues, and the industry. In addition, achievement of certification highlights a commitment to the profession and to maintaining current skills and knowledge in supporting and expanding the field of patient experience.
- Certification development has followed a rigorous and standardized process, engaging the voices of hundreds of members of the global patient experience community. The process adheres to the Standards for Education and Psychological Testing (AERA, APA, & NCME, 2014) and Standards for the Accreditation of Certification Programs (NCCA, 2014).
Take a stand for the value of having Certified Patient Experience Professionals
As the patient experience movement grows, PXI seeks to include the voices of the community in standing for the value we believe having certified professionals brings to the overall healthcare conversation. Review the acknowledgement statement and join us in recognizing the important contribution CPXP Professionals will have for healthcare organizations, their people and those they care for and serve.
- Minimum 3 years of professional experience in a patient experience related role or experience in engaging in patient experience efforts from various perspectives, be they a healthcare professional, consultant or patient and family member committed to experience excellence. If less than 3 years of professional experience: Completion of 30 Patient Experience Continuing Education Credits (PXEs) prior to submitting application for certification, which could include up to 10 hours of relevant CEs such as related CNE or CME approved courses. Review a full list of PXE Qualifying Activities.
- Application fee for certification consideration is $475 ($400 for members of The Beryl Institute)
- Application fee includes a nonrefundable processing fee of $100 applied towards any incomplete application or if applicant does not meet the specified requirements. At this time Castle Worldwide charges a $150 (US) surcharge for international testing sites (non US/Canada) to accommodate for global testing logistics. This is applied after acceptance of application and is charged directly to the candidate at the time of test scheduling.
How to apply?
It is important to review the CPXP Handbook in its entirety before you begin the application process. Registration is an online process and instructions will be provided to establish log in credentials as a new applicant (“new user”). Please note: Members of The Beryl Institute should login with your member username and password to receive member pricing. All applications undergo a full review process and will receive determination on approval within 30 days of application. Completing an application does not guarantee you will be approved to take the examination. The testing windows in 2016 and beyond will be April and October. The application deadline for the October 2016 window is August 19, 2016, with a late deadline of August 29, 2016.
Exam Schedules and Locations
The test windows for the CPXP examination are April and October annually. The application process for the October 2016 test window is now open.
The CPXP examination is conducted at secure testing centers operated by our testing partner, Castle Worldwide. Castle offers close to 1,000 test center locations in over 700 cities in over 70 countries. See the full list of testing locations.
Scheduling an Exam
Once an application is reviewed and approved, candidates will be notified about the process for scheduling the actual time of their exam. Castle Worldwide, our testing partner, will notify applicants of their ability to schedule their exam via a direct email approximately 3-4 weeks prior to the beginning of the testing window depending on the date of application. The notice will provide a unique username, password and the URL address to access Castle’s online test scheduling system to select a testing session, based on seating availability within Castle’s network of US and international test sites. Candidates will select from a list of available testing centers by geographical location and test date.
Most test sites will have morning and afternoon testing sessions available. Castle Worldwide, Inc. will do its best to accommodate the requested test site and date. Seats are filled on a first-come, first-served basis, based on test center availability. It is strongly recommended that applicants schedule their test session within two weeks of receiving notification from Castle Worldwide, Inc. to have the best opportunity to secure the test site and date of preference. Late applicants should apply as soon as possible upon receipt of notification recognizing options within the testing windows may be limited.
Certified Patient Experience Professional (CPXP) Handbook
Following administration of the inaugural CPXP examination (beta test), a criterion-referenced passing score will be established by a panel of subject matter experts, using an appropriate standard-setting procedure under the guidance of Castle Worldwide, Inc. This process will allow for a shorter scoring period for all future examination periods. For the inaugural test window, test results will be available by early March 2016. All participants will be notified of their pass/fail status at that time. For all test windows going forward there will be a four-week period between the close of the testing window and score release for additional validation as we evaluate and develop the highest quality designation for all participants.
Retaking the CPXP Exam
Candidates failing to pass the CPXP Certification Exam may retake the examination after 60 days and up to 12 months from the original examination date. Re-examination fee is $325 ($250 for members of The Beryl Institute). A candidate would not need to complete a new application, but a similar scheduling process would be required.